Job Details
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Job Posting Title:
Assistant Manager/ Financial Aid Counseling
Position Type:
Professional / Unclassified
Department:
LSUAM Pres - EM - Rec - FAS - FA - Operations (Brandi Jones Martin (00003169))
Work Location:
1143 Ruffin G. Pleasant Hall
Pay Grade:
Professional
Job Description:
The Assistant Manager of Financial Aid Counseling position within Louisiana State University's Office of Financial Aid & Scholarships will play a key collaborative role in advancing the university and meeting the student access objectives. Management of the William D. Ford Direct Loan Program that includes processing and problem resolution. These programs include Federal Direct Stafford Subsidized and Unsubsidized Loan Programs, the Federal Direct Parent PLUS Loan program for parents of undergraduate students, and the Federal Direct Graduate PLUS loan program. Responsibilities also include other private loan programs. Loan volume in all programs total approximately $170,000,000. The Assistant Manager also serves as liaison with the Department of Education as well as lenders and other external agencies in administering the Stafford, PLUS, and private loan programs.
Financial Aid Counseling (60%)
* Direct supervision of two financial aid coordinators, which includes oversight of all activities related to the awarding of Federal, state, and institutional financial aid programs including selection, renewal, cancellation, and over award situations related to these programs.
* Oversees special programs including Americorps, the START Savings Program, consortium agreements, and certain fee waiver programs.
* Counsels and advises prospective and enrolled students in all matters pertaining to federal and state financial aid programs, including but not limited to Federal Pell Grants, Federal Supplemental Educational Opportunity Grants, TEACH Grants, Federal Work-Study, and Direct Loan Programs. This interaction may include phone, in-person, or written contacts.
* The employee must be accurate in describing financial aid policies, criteria and procedures. Individual must be responsive to prospective students' concerns and needs by providing excellent customer service.
* Responsible for assisting students in resolving problems associated with the application processes for federal and state programs, the electronic loan transmission process and the correction process.
* Evaluates and processes requests for "special circumstances" and "petitions for independent status" presented by students in determining eligibility for the federal programs.
Financial Aid Operations (30%)
* Responsible for creating training manuals and conducting training sessions for financial aid counseling staff.
* Responsible for monthly reconciliation of all loan programs.
* Assist with the implementation of changes in office policies and procedures resulting from all regulatory changes as it relates to the awarding of federal, state and institutional financial aid. Also, assists with office planning, development and implementation of new policies, procedures, programs and automated systems.
* Coordinates notification to students in an incomplete status for whom funds have been received to resolve this status.
* Assists with the maintenance of the office Policies and Procedures manual.
* Serves as a rotating member of the satisfactory academic progress appeals committee.
* Aid in the retention of students through direct outreach to at risk populations, providing students with a thorough understanding of resources and polices.
* Coordinates student success teams and tracking of student success teams goals.
Special projects as assigned (10%)
* Serves as management liaison to the call center to ensure continuous reception, phone coverage, and e-mail responses for office.
* Acts as liaison to the Office of Bursar Operations regarding all loan funds received for disbursement.
* Including, but not limited to assigned committees and outreach projects.
* Represent LSU and the Office of Enrollment Management at professional functions and recruiting events.
Required Experience/Qualifications:
* Bachelor's Degree
* Two years' experience working in financial aid or equivalent student service setting higher education.
* Meets eligibility to obtain National Student Loan Database System access and must not be in default on student loans.
Preferred Experience/Qualifications:
* High level of fluency in Spanish, written and verbal, preferred.
* Knowledge of best practices in financial aid
* Strong team orientation, effective interpersonal skills, and superior written and verbal communication skills
* Demonstrated commitment to data-driven decision-making, including effective analytical skills and proven results in achieving objectives and goals.
Uniform may be required.
As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.
Additional Job Description:
Special Instructions:
The location of this position is LSU-BR and is not eligible for remote work.
To be considered, qualified candidates will submit a complete application which includes a cover letter explaining their specific interest in the position and how their skills and experiences prepare them for success in this role, a resume, and three professional references.
Please provide resume and transcripts. Official transcripts are required prior to hire. For questions or concerns regarding the status of your application or salary ranges, please contact Jessica Ott at ...@lsu.edu
Posting Date:
February 7, 2024
Closing Date (Open Until Filled if No Date Specified):
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSU is an Equal Opportunity Employer and SAME Agency:
LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (...@lsu.edu).
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-###-#### or email ...@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.