Job Details
**Front Desk Representative**
**Location:** Lawrence, MA
**Job ID:** 174474-1A
**Date Posted:** Mar 2, 2022
**Category: Specialist**
**Job Description**
**Welcome To**
Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.
**About the Job**
The Lawrence Clinic aim to support children, adolescents, adults, families & couples with mental health and substance use disorders through counseling and therapy sessions and other group programming activities. Services include an addiction day treatment program, driver alcohol education & repeat offender programs, court evaluations, medication clinics and more.
The Front Desk Representative position is a unique opportunity for a customer service focused individual who wants to make a difference in the behavioral health field by ensuring seamless access to services and acting as the first impression of the organization.
**The Front Desk Representative's Responsibilities Are:**
* Greets, registers, updates demographic information, verifies insurance eligibility & collects copays from patients.
* Answers telephones, screens and directs calls, and/or takes and relays messages.
* Receives & distributes mail, faxes, packages and any other correspondence.
* Responds to inquiries and communicates agency and program information to interested parties.
* Monitors visitor access, waiting area and maintains security awareness.
* Books appointments and facilitates scheduling changes and cancellations.
* Monitors office supplies and prepares orders for approval.
****Qualifications:****
* High school diploma or general education degree (GED) required.
* A minimum of 1 year experience in a related field is preferred.
* Experience with Excel, Word, and electronic health records preferred.
**Schedule:**
Full Time; 40 hours per week, Monday-Friday (8:30am-5:00pm)
Beth Israel Lahey Health is d edicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.