Job Details
Position Overview
The Client Services Specialist is primarily responsible for maintaining communication between BostonGene and its clients (pathology send-out teams, ordering providers, patients, and care teams) to ensure the smooth flow of all orders from initial generation to receipt of the lab report. The ideal candidate will have a minimum of 2+ years of experience in the clinical research, pathology, or diagnostic industry.
Job Responsibilities
- Work with pathology send-out teams on tissue procurement operations and maintain an accurate turnaround time.
- Develop and implement training manuals and workflow for tissue procurement operations.
- Work closely with external and internal clients - pathology send-out teams, ordering providers and clinical staff, sales leads, and BostonGene laboratory to provide clients support.
- Assist clients with test placement, collecting missing documents and information, order management, test results quality control, and delivery.
- Comply with HIPAA requirements while operating to keep Protected Health Information (PHI) secure and private.
- Establish a consistent communication schedule with care teams, pathology send-out teams, and BostonGene teams to exchange client feedback, success stories, challenges, and best practices.
- Maintain all assigned company assets including laptop computers, iPhone, etc.
- Supports physicians and care teams with the complexity of the ordering and interpretation of the BG platform, and QC report quality/accuracy which may require access to PHI.
Requirements
- Experience in pathology tissue procurement or in a pathology lab is a must
- Strong communication skills, both written and verbal
- Independent decision-making skills
- General understanding of business policies and practices
- Excellent time management skills
- High degree of personal organization and ability to multitask
- Ability to quickly learn and apply knowledge of proprietary software programs
Education
- Bachelor s degree required
About BOSTONGENE:
BostonGene Corporation is pioneering the use of biomedical software for advanced patient analysis and personalized therapy decision-making in the fight against cancer. Our unique solution continuously aggregates the latest cancer research and clinical information from around the world. BostonGene s unique solution performs sophisticated analytics to aid clinicians in their evaluation of viable treatment options for each patient s individual genetics, tumor and tumor microenvironment, clinical characteristics, and disease profile.