Job Details
SUMMARY: This position is responsible for providing general support to and oversight of clients; enforcing program procedures; ensuring living areas are maintained.
SCHEDULE:
Tuesday, Wednesday & Thursday 3:00pm to 11:00pm
Friday & Saturday 11:00pm to 7:30am
DUTIES AND RESPONSIBILITIES:
- Monitors all assigned program clients and provide general support.
- Alerts relevant Case Managers and Program Supervisors about clients who are struggling or in distress.
- Responds to client personal and interpersonal issues in a professional manner uses approved de-escalation techniques.
- Assists new clients with move-in and program onboarding.
- Maintains log of residents' entry and exit from the facility.
- Conducts floor walk-throughs at designated intervals.
- Conducts room checks to monitor client well-being and ensure clients are following program protocols.
- Distributes client medication; monitors client self-medication; and maintains medication log.
- Completes daily shift reports and other documentation, as required.
- Monitors clients during mealtimes to ensure assigned dining schedules are observed.
- Escorts clients throughout the facility, as required.
- Administers scheduled and random drug screening, as required.
- Maintains client confidentiality according to HIPAA and organization requirements.
- Performs other related duties as assigned by management.
QUALIFICATIONS:- Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
- Computer skills required:; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Publisher software.
- Other skills required:
- One or more years of experience in social services, healthcare, security, or related field preferred.
- Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
- Maintain professional composure in emotional and complex situations.
- Maintain organized workspace and documentation.
- Communicate information and ideas in writing in a clear and concise manner.
- Ability to perform work duties with limited supervision.