Job Details
About Education at Work
Education At Work (EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.
The Opportunity
For several reasons, customer support is crucial in modern business operations, making it indispensable as an operational area of focus across multiple business sectors, including finance, health care, and IT. This Forbes article argues that "Customer service is not a department. It is a philosophy to be embraced by every employee-from the CEO to the most recently hired." In addition to building your soft skills and gaining valuable work experience, our work-based learning programs also offer the opportunity to gain technical skills.
Customer support is a rich professional development source, particularly in skills needed in many job sectors. EAW consults industry leaders and researchers to ensure that our skills and experiences support students on their path to a good first job. Here are some of the essential skills you will further develop and be able to demonstrate to future employers from your EAW:
Effective Communication in a business environment
Problem-Solving
Dependability and a Strong Work Ethic
Adaptability and flexibility
Teamwork and Collaboration
Career Cluster & Career Pathway
Working in this role will particularly benefit students interested in a career in Finance. Students will gain exposure and insight into the Banking Services and Business Finance Pathways. In collaboration with your college or university, Supervisors at EAW can help you craft a course of study, including technical certifications, that will increase your employability after graduation.
Job Title: Client First Customer Advocate, First Financial Bank
Answer customer inquiries about bank products and services through phone, email, social media, and online chat.
Recognize sales opportunities and refer clients to sales associates
Remain current on products, services, policies, and procedures
Resolve customer issues through account research and utilization of support materials and resources
Perform customer account transaction and maintenance activities accurately
Strive for first contact resolution of customer inquiries, transactions, and problem resolution
Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
Student Benefits
Competitive pay with wages starting at $14 an hour
Fully remote position with locally-based supervisors for in-person support
Earn up to $5,250 in tuition assistance per academic year based on attendance and tenure
Mentorship/Coaching opportunities
Paid in-person training
Work Requirements / Expectations
Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team
Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service
Strong organizational, planning, and time management abilities
Demonstrate empathy, patience, and a positive attitude in all customer interactions
Capacity to manage multiple projects
Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards
Team player mentality with a focus on collective success
Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching
Commitment to working a minimum of 20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks
Availability to schedule work during FFB Core Work Hours, with some Saturday hours required:
FFB Hours of Operation:
o Monday through Friday: 8:00 am - 8:00 pm ET
o Saturday: 8:00 am - 5:00 pm ET
$14 - $14 an hour
Non-Exempt
Information for International Students
Please note that EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships at this time.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.