Job Details
"Second To None...Since 1901"
Your career in Plumbing, HVAC and Electric starts here at Wolfer's Home Services! A five-star place to work, this is the company that will transform your career as a Customer Service Representative. At Wolfer's we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth.
Five-Star Place to Work: What's in it for you?
- Earn $19-$24/hour to start
- Schedule: Tuesday - Saturday 8:00a-4:30p
- Get paid biweekly! Every other Friday is payday!
- 75% paid medical premiums including dental and vision
- Company Matched 401K
- Paid Time Off
- Plus, a community. This is last on the list because it is most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You will come to love our company outings; causal office environment and you will build life-long friendships at Wolfer's.
The Big Task:This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician's.
Responsibilities:- All calls answered with urgency in a professional manner
- Call handling and meeting customer needs consistently followed
- Meet the call center goal for opportunity expectations in respect to setting appointments
- Existing tools, scripts, and systems used consistently to book appointments
- Department procedures followed routinely to ensure consistently high sales
- Logging into systems in a timely manner
- Makes follow- up calls to customers for satisfaction of service performed by technicians
- Check invoices to ensure technician input proper payment and information in each order for accounting
Additional Benefits include:- On-going technical and sales development training from the best in the business.
- Professional respect and a great team environment!
Requirements
Basic Qualifications:- Willingness to work the following schedule: Tuesday-Saturday, 10am-6:30pm
- Education: High school diploma or equivalent GED
- Experience: 1 year assisting customers in call center or customer service environment
- Ability to pass a background check and drug screen prior to hire
Salary Description
$18.00 - $23.00