Job Details
* San Antonio, TX, USA
* 13.00-15.00 DOE
* Hourly
* Full Time
*Full-Time positions will be eligible for company-sponsored employee benefits including medical, dental, paid time off (PTO), and discounts on products and services*
**Barkaritaville Pet Resort** of **San Antonio, TX** is looking to hire a Full-Time and Part-Time **Customer Service Specialist** to provide 5-star service that gets people talking and tails wagging. Are you a people person ***and*****respected company** that offers a **fun work environment**This position starts at **$13.00 - $15.00/hr**, depending on experience. Full-Time positions will be eligible for **company-sponsored employee benefits** including **medical, dental, paid time off (PTO), and discounts on products and services!** If this sounds like the *purrrfect* opportunity for you, skip the cat nap and apply today!
**ABOUT BARKARITAVILLE PET RESORT**
We are a full-service, state-of-the-art, pet resort in San Antonio, TX which was created and designed to provide a stress-free, home-like, and fun environment for pets. We offer lodging, grooming, daycare, and training. We are locally owned and managed with 20+ years of experience in the pet industry. Whether for a day or a whole vacation, each pet's stay is tailored to their needs and preferences.
To serve our clients in this way, our team has to be the best. Our staff is **upbeat and happy**, **professionally dressed**, and **knows what's expected of them**. We all participate in **continuing education** to keep our skill set fresh and up-to-date. There's a special "way" we do everything. And we **reward our employees for all this great work that they do**.
**A DAY IN THE LIFE OF A CUSTOMER SERVICE SPECIALIST**
As a Customer Service Specialist, you arrive each day doggedly determined to provide quality and efficient customer service to each and every client--both two-legged and four-legged. As the first point of contact for most of our services, you play an essential role in establishing trust with both current and future clients. You are always professional as you take reservations, answer questions, and resolve concerns both in person and over the phone.
As you check animals in for services, you greet clients warmly, listen carefully, and ensure that each pet parent's instructions and needs are addressed. You handle client billing and daily cash reports with attention to detail and accuracy. Since pet care is the core of our operations, you also assist with all aspects of pet care as needed. You thrive in this busy, fast-paced environment where there are always pets and people to interact with, as well as phones to answer.
**QUALIFICATIONS FOR A CUSTOMER SERVICE SPECIALIST**
* High school diploma or equivalent
* Customer service skills
* Phone skills
* Computer literacy with ability to use in-house software, Microsoft Office
* Ability to learn and remember information accurately
* Ability to handle animals in a humane and gentle manner at all times
* Passion for people and pets
**CUSTOMER SERVICE SPECIALIST WORK SCHEDULE**
Since stability is important for animals, little or no absenteeism is extremely important. Our front office hours are **7:00 am to 6:00 pm on M-F**, Every other Saturday **8:00 am to 5:00 pm** and **Sunday for scheduled pick-ups from 4:00 pm - 6:00 pm)**.
If you feel that you would be right for this customer service position working around animals, please fill out our initial **3-minute, mobile-friendly application**. We look forward to meeting you!
***Please NO calls to inquire about the position. Only online applicants that complete the full application process and pass our qualifications will be considered.***
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