Job Details
Description
Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.
Responsibilities
Follow night audit shift check list procedures
Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
Complete additional bookkeeping, administrative, and accounting procedures as requested
Provide exceptional service to all hotel guests during their stay
Qualifications
Must have a pleasant and happy personality. This is the hospitality industry, and we expect all front desk/night audit staff to be pleasant to all guests no matter what
Diploma or equivalent from high school is required; some college is desired
Experience in the hospitality industry or guest services is preferred, but not required
Excellent customer service and communication skills are required
Overnight shift; requires flexible hours
Proficiency with computers is required; experience with reservation and accounting software is desired