Job Details
We Are Hiring!
At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!
FTE: 1.000000
Shift: Days
Location: HOOVER
Summary:
Reporting to the Technical Support Manager, the Technical Support Specialist provides exceptional customer service and maintains, analyzes, troubleshoots, and repairs end-user computer systems, hardware, telephones, printers, scanners, and other technology and computing peripherals. The Technical Support Specialist responds to service alerts issued through the work ticket software, and acts as the point of contact between Information Technology and end-users, maintaining accurate records of support requests and keeping customers informed of progress toward resolution. The Technical Support Specialist applicant should have strong knowledge in Workstation/PC Hardware, Windows and Linsux Operating systems, Mobile Operating system, and network password management. The Technical Support Specialist must also have excellent documentation and communication skills in resolving employee issues.
Experience/Education Requirements:
- Associates' Degree in related field or equivalent work experience of at least 2 years in this or related field.
License or Certification Requirements:Responsibilities:
- Assist with installation of network hardware and issue resolutions as needed.
- Assists with basic network connectivity, diagnoses and repair.
- Assists with server/hardware/software administration.
- Follows guidelines and requirements set forth in the Help Desk Operations manual and provides feedback for the refinement of the manual.
- Incorporate defined customer service measures during customer engagements.
- Install, move, replace, and maintain desktop work stations, printers, phones, scanners, fax machines, and other peripheral devices.
- Install, troubleshoot, diagnose and correct operating systems, hardware, and application issues encountered by end-users.
- Documents measures incorporated in the resolution and/or installation process.
- Is available for 'On Call' as scheduled.
- Maintain skill levels necessary to perform essential responsibilities and acquire skills that may be needed to support new technology as it is deployed within the organization.
- Makes recommendations for improving the working environment that would improve productivity, efficiencies, and/or operations within the organization.
- Procures quotations and completes purchase orders for replacement parts as needed.
Education:
Essential:
* ASSOCIATE DEGREE
Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.
Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.
Other information:
Exposure/Sensory Requirements
Exposure to: Chemicals: N/A
Video Display Terminals: High
Blood and Body Fluids: None
TB or Airborne Pathogens: None.
Sensory requirements (speech, vision, smell, hearing, touch): Speech: Communicating via telephone, radio, to co-workers/public
Vision: Read computer screens, driving, observing work site
Smell: N/A
Hearing: Communicating via telephone/radio, to co-workers/public; listening to equipment
Touch:
Activity/Lifting Requirements
Average Hours per Week:40Shift: DaysPercentage of time during the normal workday the employee is required to: Sit: 10%
Twist: 4%
Stand: 40%
Crawl: 10%
Walk: 25%
Kneel: 10%
Lift: 25%
Drive: 0%
Squat: 10%
Climb: 10%
Bend: 20%
Reach above shoulders: 15%
The weight required to be lifted each normal workday according to the continuum described below: Up to 10 lbs: Frequently
Up to 20 lbs: Frequently
Up to 35 lbs: Occasionally
Up to 60 lbs: Occasionally
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Carrying supplies, equipment, filesMaximum consecutive time (minutes) during the normal workday for each activity:
Sit: 30
Twist: 15
Stand: 60
Crawl: 10
Walk: 30
Kneel: 10
Lift: 25
Drive: 0
Squat: 10
Climb: 10
Bend: 10
Reach above shoulders: 15Repetitive use of hands (Frequency indicated): Frequent
Simple grasp normal weight: up to 15 lbs.; Normal weight 5-10 lbs Frequently
Pushing & pulling Normal weight: <50 lbs Occasionally style="font-weight:bold;
Fine Manipulation: Computer keyboard; telephone keyboard; calculator; calibrating equipment.Repetitive use of foot or feet in operating machine control: Driving, operating heavy equipment, operating dictaphone - OccasionallyEnvironmental Factors & Special HazardsEnvironmental Factors (Time Spent):
Inside hours: 8
Outside hours : 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Normal
Special Hazards: High Voltage, dangerous machinery, aggressive patients
Protective Clothing Required: None