Job Details
** Relief Night Auditor / Guest Service Agent**
**Job Category****:** Front Office **Requisition Number****:** RELIE01857 Showing 1 location **Job Details**
**Description**
Located at the iconic convergence of San Franciscos Union Square, SoMa and Financial Districts, Hotel Zetta is perfectly situated to experience the best of San Franciscos fashion, arts, technology and music. Originally built in 1913 and reopened on its 100th anniversary, this 116-room property effortlessly combines state-of-the art amenities with intuitive service. With 2,760 square feet of meeting and event space, and Playroom, Hotel Zetta is the go-to hotspot for San Franciscos leading-edge cultural and business communities.
We are currently seeking a Relief Night Auditor / Guest Service Agent to join our team! This position is a full-time position of two overnight night audit shifts and two day time shifts per week.
**Scope of this Position:**
* Welcoming, greeting and escorting guests.
* Performing a seamless guest arrival process, collecting and confirming pertinent guest information and addressing all requests in a thoughtful and gracious manner.
* Ensuring an efficient and professional guest departure process, settling final accounts, offering personal assistance on future reservations, and taking immediate ownership of guest concerns.
* Processing and reporting daily transactions and supervising hotel overnight two nights per week.
* Have working knowledge of reservations and yield management procedures - take same day reservations and make accurate future reservations when necessary. Know cancellation and walked guest procedures and be able to perform them if needed.
* Finalize transactions completed during the day. Create and/or print required reports, file or transmit as directed and process credit card transactions.
**Qualified Candidates will possess the following:**
* High school diploma or equivalent.
* Minimum two years of experience within Guest Reception or a similar position required, preferably a luxury hotel setting.
* Excellent guest service skills.
* Ability to build and fosters relationships.
* Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
* Must be able to perform all duties with little to no supervision.
* Excellent ability to communicate clearly, concisely, and openly in all interactions.
*Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.*
Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.
EOE
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