Job Details
**Services Delivery Manager**
**Job Description:**
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As a Cloudera Services Delivery Manager, you will manage the customer lifecycle across engagements, focused on maximizing our customer satisfaction while driving adoption and success of programs utilizing modern data technologies and practices. You will serve in different program leadership roles for multiple concurrent customer accounts.
**You Will Be Responsible:**
+ Lead, and function as chief advocate, for our technical resources, spanning multiple concurrent engagements
+ Plans and executes projects with a high level of complexity and uncertainty including managing project scope, requirements changes, multiple and competing demands and priorities as well as determining and conveying impact on budget, time and risk using appropriate fact-based metrics / assumptions.
+ Function as a Trusted Advisor to customer business and management teams, focusing on helping them derive business value through modern data technologies
+ Provide consulting services as part of active engagements, focused on best practices in developing and deploying Cloudera's solutions, project and program design, and delivery, etc.
+ Contribute to the development of repeatable methodologies and tools designed to scale Cloudera's services capabilities, promote repeatable customer engagements, and lower delivery risk
+ Function as facilitator across business and technical discussions and workshops to ensure engagement scope, delivery, and outcomes are aligned with customer tactical acceptance criteria
+ Support and/or lead customers through the design and management the execution of the strategy for IT processes and methods around a modern data architecture, including but not limited to
- Defining and setting standards, policies, and best practices for IT processes, and identifies tools to support the processes
- Helping drive a focus on promoting people processes including the sharing of knowledge and driving training initiatives
+ Seeks out industry trends and organizational knowledge to understand alternative approaches and/or solutions.**You Will have:**
+ At least 6+ years experience in customer-facing leadership positions (internal or external), preferably with a consulting background
+ Consulting background, with proven experience to design, implement and deliver enterprise software solutions
+ Strong organizational skills with an ability to manage competing client demands
+ Ability to interact and communicate with both technical and business leadership
+ Excellent written and verbal communication, interpersonal, presentation, and analytical skills
+ Ability to travel up to 30% percent of the time
+ B.S./B.A. degree or equivalent work experience
+ Deep knowledge and experience of multiple project delivery methodologies (Scrum, LEAN, Agile, Waterfall)
+ Broad understanding and experience of real-time analytics, NoSQL data stores, data modeling and data management, data science, data governance, analytical tools, languages, or libraries.
+ Functional knowledge of Big Data technologies