Job Details
Roles and Responsibilities include, but not limited to:
Provide SME level infrastructure management and automation support.
Maintain smooth operation of multi-user computer systems, including coordination with system engineers, project managers, end users, and customer and IT management.
Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
Test new releases of products to ensure compatibility and minimize user impact.
Develop, maintain, document, and automate technical processes and procedures as needed.
Adhere to strict Information Systems security guidelines in all cases.
Documents current environments, SOPS, future directions, technical designs, change tickets, and other items for internal operations as well as external auditors.
Will be the escalation point for other team members and knowledgeable of all team technologies.
Responds to engagements from the tier 2 operations teams to provide production fixes and root cause analysis. Available on a pager rotation for 24x7 support
Contributes to team projects, leads demos and presentations, helps new engineers learn established norms.
Achieves product commitments (and influences others to do the same) by using informal leadership & highly developed communication skills and contributes to or led technology communities.
Uses automation, system tools, and open-source solutions, in daily work
Minimum Qualifications:
Bachelor's degree and a minimum 10 years of experience. Additional experience may be substituted for degree.
SME-level accountability for a specific technology and backup/secondary responsibility for another technology.
Experience supporting Microsoft Windows Server technologies.
Strong Powershell or Ansible scripting experience, especially with the goal of automation
Experience working under a Change Management umbrella, with strong policies and approval chain.
Desired Skills:
Significant experience with AWX / Ansible Tower
Experience with different languages to include Python, Perl, Ruby, PowerShell or equivalent.
Experience with containers to include Kubernetes and/or Docker.
Solid Understanding of modern operating systems and network technologies sufficient to automate associated processes Windows / SLES / RHEL
Integration of Git, in continuous deployment
Strong experience with DevOps automation tools like Docker, Ansible.