Job Details
Customer Service Representative Special Orders
As a Customer Service Representative Special Orders, you will be the initial point of contact for customers with inquiries or issues related to our products and services. Your primary responsibilities include:
Handling Special Orders:
- Assist retail partners and customers via phone and email regarding special orders.
- Communicate with domestic and international third-party retailers to address customer questions.
Authentication and Liaison:
- Collaborate with the certificate department to authenticate purchases made through special orders.
- Serve as a liaison between third-party retail customers and our manufacturing office, ensuring smooth communication and resolution.
Logistics and Quality Assurance:
- Receive and inspect incoming packages related to special orders, resolving any issues with shipping carriers (such as FedEx and UPS).
- Ensure timely repair completion and fulfillment for special orders, including proper packing, shipping, and returns.
Customer Relationship Management:
- Listen to customer concerns and proactively work to enhance customer loyalty.
- Act as the main point of contact for customer inquiries related to repairs, sizing, authenticity, sales, trunk shows, and the overall experience.
Requirements:
- Fluency in English: Effective communication is essential.
- Experience: Ideally, you should have 1-5 years of experience in customer service or call center roles.
- Technical Skills: Proficiency in Excel and Word.
- Interpersonal Skills: Excellent communication skills and the ability to build trust with customer accounts.
- Adaptability: Thrive in a fast-paced, high-volume environment, demonstrating proactivity, motivation, dedication, and initiative.
- Time Management: Proven ability to meet strict deadlines.