Job Details
About Oliver Wyman
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,700 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.
Job Overview
Reporting to an OS Manager, Americas, this role provides OS Workplace Admin support for Chicago, and remote support for some smaller offices in the region. The role requires attention to detail and excellent customer service skills. The candidate should be comfortable communicating with all levels of the firm, key clients and stakeholders (Partners, Principals and Support Professionals) and solicit feedback on how to improve services as it relates to office and facilities support. The role is required to be on-site to perform responsibilities, with some flexibility as schedule allows.
Key Responsibilities:
Local Office Management OS Admin and Office Management
- Single Point of Contact (SPOC) for their respective local office.
- Manage the local office inbox and respond to user inquiries as needed in a proactive and customer service-oriented manner.
- Conduct local office NHO, including pre-boarding admin such as creating ID cards and assigning seating; manage exit processes for leaving employees.
- Provide content and updates for the local office SharePoint page and post office announcements to the office Slack channel.
- Order and stock office supplies, including caf snack and beverage inventory and green initiative items.
Workspace management
- Guide staff about meeting facilities and assist as needed with conference room and meeting needs, including all aspects of guest management, AV & ITS coordination, catering & other supplies.
- Assist staff with and how to use workspace for Office as a Hub philosophy.
- Assist with internal office moves and refurbishment projects as needed.
- Proactively work with Office Leader and other office teams to ensure the workspace is meeting staff needs.
- Create and maintain an office guide for staff and visitors.
- Maintain office occupancy database(s)
- Update and post floorplan regularly.
- Assist with special projects as needed.
Security & Safety
- Manage all compliance with Health & Safety, Fire Safety, Emergency/Evacuation, and security procedures.
- Represents OW on MMC Business Resiliency check-ins.
- Coordinates fire warden list and ensures fire safety team are trained and informed to perform duties.
Budget management
- Create Purchase Orders for OS spending, receipt invoices and submit for processing.
- Monitor and reconcile monthly finance report (Actual vs Budget) and raise any out of budget spending to Team Manager and OS Director
- Submit any incorrect charges or reclasses to OW Finance for correction.
- Manage soft perks menu and inventory, keep this within monthly budget.
Facilities Management
- Daily maintenance of office space; ensure the office always remains a safe and productive working environment. Enforce confidentiality policies of clean desks and white boards.
- Reach out to building maintenance and/or other vendors as needed to resolve issues or have things fixed.
Special Events Facilitator
- Assist with facilities planning of office events, including Firm Fridays and OW Days; and as required, assist with events outside the office; holiday party; etc.
- Work with Office Leader, Social Committee and OW Events to provide support for in-office events. Duties such as coordinating building access for outside vendors, ordering special supplies, supervise special room set-ups, order beverages for in office social events.
Candidate Attributes & Skills
- Fluent in written and verbal English
- Experience with procurement tools very desirable.
- Driven to provide a high level of service in a fast-paced environment.
- Excellent attention to detail
- A self-starter and can work effectively autonomously.
- The ability to be productive and flexible and effectively prioritize multiple requests.
- Proficiency in Microsoft Office Suite
- Respect of confidentiality
- Mature and calm
- Collaborative and team player
- Problem solver
- Strong service focus
- Excellent communicator and negotiator
- Able to prioritize and juggle several tasks at once.
- Able to receive constructive feedback in stride and incorporate feedback quickly.
- Ability to communicate effectively with all levels of the firm.
- Training and/or workflow coordination experience
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.