Job Details
**Part-time Technical Service Representative *Remote***
**Primary Location** Chatsworth, California **Job ID** R100932 ****Overview****
Technical Service Representative Summary:
Dolphin Imaging & Management Solutions is seeking a technical service representative to join our growing team! Our representatives are responsible for learning and supporting proprietary developed software for clients in the medical field worldwide. Agents must maintain a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. The ideal candidate should be highly focused with both a technical edge and excellent communication skills over a phone and email.
**As part of our team, you will be responsible for learning and supporting the best software in the dental specialty market. Check out our 3D Visual Treatment Demo**
Dolphin is a leading provider of best in class 2D/3D orthodontic imaging, diagnostic, practice management, case presentation, and patient education software for dental specialty professionals worldwide. We are a subsidiary of Patterson Companies which carries a 141-year history and named to America's Fortune 500 list in 2017 and 2018. -
****Essential Functions****
* Determines and assist with the professional needs of customers when receiving or placing calls.
* Resolves technical issues as part of investigation in customer inquiries.
* Responds promptly to escalations received from manager and key customers, escalates unresolved issues as appropriate.
* Answers general software questions and how-to s presented by clients.
* Introduces and promotes new products during calls.
* Prioritizes, manages, and troubleshoots unresolved technical issues.
* Builds customer relationships by keeping customers informed of how and when problems are resolved.
* Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives.
****Qualifications****
* Prior call center experience
* Configuring and supporting Microsoft Windows operating systems
* Excellent customer service
* Good communication skills both written and oral
* Ability to manage competing priorities in a complex environment
* Ability to devise creative technical solutions
Preferred Technical Service Representative Computer Experience:
* MCSA Certification
* Windows OS (XP, Vista, Windows 7, Windows 8, Server 2003, 2008, & 2012)
* SQL Server 2000, 2005, 2008 R2, & 2012
* Microsoft Office
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**Getting Hired**
Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.
**Getting Hired**
Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.
**Corporate Responsibility**
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, were committed to building strong connections to support the communities we live and work in.