Job Details
** Position Description**
**Front Desk Representative** Location **Club de Soleil** City/State **Las Vegas, NV** **Job Brief**
As a Front Desk Agent, you are the first impression to our guests and will provide superior hospitality, customer service and a welcoming smile.
**Club de Solil** offers the taste of a lavish European lifestyle in the middle of Las Vegas. Located on West Tropicana Avenue, we are just a few miles from the world famous Las Vegas Strip. From our dramatic circular porte cochre to our wrought iron terraces and soothing neutral colors, Club de Solil brings the elegance of the French-Mediterranean to Las Vegas.
* Provide a superb customer and professional service regardless of guest demeanor, with company service standards.
* Communicate effectively to internal and external guests. Welcome, greet and engage with guests.
* Create a safe and friendly environment for everyone at property. Secure all guest and company privacy information and keep it confidential.
* Answer all questions pleasantly and with knowledgeable information.
* Contribute to a positive work environment, in a fast passed work environment while multi-tasking.
* Duties are to be completed with property standards, company policies and legal requirements for the safety, health and welfare of guests, employees, property and company.
* Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts.
* Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly.
* Resolve guest issues within position of authority; refer to management if not able to achieve a resolution.
* Answer phones with a pleasantly at all times, while having the ability to multi task at all times.
* Basic computer skills and office equipment.
**Job Specifications:**
* Customer service experience
* Effective communication skills oral and written in English
* Professional appearance
* Cash and payment handling skills
* Basic software and computer skills
* Open work availability for varied shifts, weekends and holidays.
* Able to stand or sit for long periods of time
* Capable of lifting 20 lbs
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