JOB SUMMARY:Provides fast, friendly and courteous service to every customer, every time, while taking and serving cocktail orders.ESSENTIAL JOB FUNCTIONS:* Provides beverage service to casino guests in designated gaming areas.* Provides prompt, courteous beverage refreshment service to casino guests. Presents the drink order to the bartender and writes the check properly while waiting for drinks to be made.* Presents the drinks to the guest, presents the check to the guest, accepts payment and gives change when necessary. Maintains a clean station at all times.* Maintains accountability for all complimentary charges and cash receipts where applicable.* Provides a great experience for every guest, every time, through courteous interaction.* Keeps informed of continually changing promotional beverages, events and services.* Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same.* Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS:* High school diploma or GED required.* Must be at least 21 years of age.* Previous beverage experience preferred.* Previous experience dealing with the public preferred.* Must be able to present change correctly and have knowledge of guest charge procedures. Must be familiar with tray service and have knowledge of cocktail ingredients.* Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.* Ability to work in a team environment and under stress as volume of business increases.* Must have mathematical ability including the ability to add and subtract. Ability to stand and walk for periods of up to 4 hours.* Must have excellent customer service and communications skills. Must be able to get along with co-workers and work as a team.* Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:* Must be able to maneuver to all areas of the casino.* Must be able to constantly lift and carry up to 15 pounds. Must be able to frequently reach above and below the shoulder.* Must be able to continuously and quickly maneuver around assigned areas for an entire shift. Must have the dexterity to grip necessary items (glasses, pens, pads, garnishments, money, etc.).* Must be able to stoop, bend and twist when serving cocktails.* Must be able to garnish drinks appropriately. Must be able to tolerate area containing secondary smoke. Must be able to work at a fast pace and in stressful situations.* Must be able to read, write, speak and understand English.* Must be able to respond to visual and aural cues.
Caesars Entertainment Corporation
05/18/2024
Baltimore,MD