San Francisco, CA
Collections Specialist
Job Details
Key Responsibilities
Perform collection calls and emails on delinquent accounts
Escalate queries to sales and customer service to resolve disputed items on the customer account to ensure prompt and accurate payment
Maintains accurate documentation of customer contact and collections activity, including customer responses.
Confirm account information internally prior to initiating credit hold and 3rd party placement
Assist in the performing cash application duties as needed in addition to troubleshooting misapplied cash
Perform other duties as assigned
Key Qualifications
3-5 Years of collections experience
3-5 Years of customer service experience
Proficiency in Microsoft Office including Excel, Word, and Outlook
Well organized with a high degree of accuracy and attention to detail
Possess excellent negotiation and decision-making skills, in addition to strong communication skills
Ability to exercise discretion and good Judgement in making decisions
The ability to work well in a remote team environment
Must maintain the confidentiality of the materials handled
Experience with process automation and efficiencies.
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LATITUDE
05/18/2024
Towson,MD