Job Details
Location: Park City, UT, US
**Reach Your Peak at Vail Resorts.** You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. *Reach Your Peak.* The Grand Summit Hotel, a Rock Resort Hotel, sits majestically in the heart of Park City's Canyons Village. This property is a combination of beautiful design, exceptional ski-in/ski-out location, attentive service, and livable luxury. It has the variety to suit the most diverse families and groups, with 350 lodging options including hotel rooms, studios, 1/2/3 bedroom suites, and expansive luxury penthouses. This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' activity reservations, fully acquainted with local points of interests. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing staff in resort details.
*As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19 unless eligible for an accommodation under applicable law*.
**Join us now and receive an end-of-season bonus of $2/hour for every hour worked!**
**Responsibilities include (but are not limited to):**
* Responsible for creating and implementing the flow of information to guests about hotel services, features and room amenities, alongside answering questions, giving directions and making detailed reservations or recommendations.
* Build and manage itineraries.
* Respond to inquiries with accurate information regarding hours of outlet operation, directions to locate attractions and restaurants, meeting space, car rentals, airline shuttle service, etc.
* Develop and maintain relationships with third party vendors and company department managers.
* Handle confidential and guest information with the highest degree of integrity
* Ensure that the Concierge desk and area is kept clean
**Qualifications:**
* High school diploma or equivalent
* Previous guest service experience
* Proficient in Microsoft Office and Internet Explorer
* Ability to read and respond to complex correspondence. Ability to effectively present detailed information to guests and employees.
* English proficiency
**Becoming part of the Park City team means** youre joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of Americas largest mountain resort, Park City has a pulse thats as charming as it is rewarding. Join our team and come experience all that Park City has to offer.
*Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.*
Requisition ID 363668