DescriptionWorking out of our Tulsa location you will be working daily with our customers both direct and indirect. This is a very fast-paced environment, that requires high levels of planning and execution, problem-solving, and multi-tasking a must.Daily handling of the phone along with walk-in traffic, working with our technicians to ensure they are completing the work provided in a timely manner. Dispatching our local drivers to pick up when the client calls and return their finished product.Daily handling of the phone along with walk-in traffic, working with our technicians to ensure they are completing the work provided in a timely manner, keeping the pace of business moving and accounted for.Responsibilities Clear communication in person, by phone and via writing is a must with customers, staff including administration Superior negotiating skills used for both internal and external customers Requires a high level of planning and execution, problem-solving on your own Ability to recognize stressful situations before they escalate so they can be diffused and the issue moved forward Self-starter, ability to follow through on set expectations without follow-up or prompting from a supervisorQualifications 2-3 years of direct customer service experience History of achieving and consistently exceeding goals A great conversationalist, with the ability to quickly build rapport and credibility Enjoy being in a dynamic job where no task is above or below you A constant drive to improve the experience of our users and our internal processes: "How can I make things better?" Find ways to measure what's working and what's not and report progress on a regular basis
Kenny's Auto Accessories & Collision Center
06/15/2024
Tulsa,OK