Job Details
Join Red Rocks Credit Union and enjoy an awesome culture and an overall great place to work. As a Red Rocker, you can expect a rich wellness benefits package that aligns with our core values. This includes:
- Unlimited Paid Time Off
- Fortune 500 Health Medical Plans - We offer comprehensive medical plans
- 11 Paid Holidays
- Mental Health Days - We prioritize your well-being by providing two mental health days annually.
- Birthday PTO
- Paid Volunteer Time
- 401k Employer Match - Enjoy a 100% match on your first 3% and 50% match on your next 2% with no vesting period
- Milestone Bonuses - Celebrate life's milestones with a $1,000 award
- Work from Home Opportunities
- Employee Referral Program - Earn up to $5,000 per referral
- Tuition Reimbursement - Receive $1,500 annually for furthering your education
- Career Pathing - a plan that provides clarity for your growth and development
A career at Red Rocks CU is an opportunity for immediate impact and embarking on a path to enriching livesTM, including your own and those in our community. Our culture is fueled by our Core Values; Relentless Care for Others, Doing the Right Thing and Doing It Well, and Engaged Collaboration. We're committed to helping you uncover your purpose and empowering you to turn dreams into realities for our members, Red Rockers, and the community. At Red Rocks CU, we extend beyond traditional banking to assist our members in seizing opportunities and building a brighter financial future that spans a lifetime.
Essential Functions:- Work as a financial guide for our members by being their first point of contact in the branch. Listen carefully to their needs, handling their transactions accurately and confidently, and partnering with them for their financial future.
- Learn the basics of financial wellness and credit and assists members with opening the right deposit products for them and referring for loan products.
- Comply with all policies and procedures, including without limitation, acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of the member
- Operate a teller drawer while adhering to all cash-handling policies, dual control procedures, and operational standards. Provide balance information and transfers. Handle complaints and disputes per established policies and procedures. Keep wait times to a minimum.
- Answer questions and share knowledge about Red Rocks Credit Union's products and services. Make referrals for loan applications and ensure members' needs are met.
- Provide our members with exceptional service and experience throughout interactions.
- Engage in and identify educational and cross-selling opportunities to help our members in "Whatever Step of Their Journey They are On".
Desired Performance Competencies:- Continuous Improvement
- Emotional Intelligence Essentials
- Managing Work Standards
- Member/Customer Focus
- Technical/Professional Knowledge and Skills
- Positive Approach
Experience:- This position is entry level. If you have experience is in financial services - even better, but it's not required.
- Requires a high school education or GED.
- Must be available to work at branch Monday-Friday and Saturdays.