Job Details
Position:
Field Service Engineer
Come join a leader for over 160 years in the defense industries!
Company:
Trident Maritime Systems-Heavy Equipment Group
Job Location(s):
San Diego, CA
Start Date:
Employment Term:
Regular
Employment Type:
Full Time
Starting Salary Range:
Not Provided
Required Education:
High School or Equivalent
Required Experience:
5 to 20+ years
Required Security Clearance:
None
Related Categories:
Defense/Military/Intelligence Analysis, Other, Engineering - Mechanical
Position Description
JOB DESCRIPTION
JOB TITLE: Field Service Engineer
PLANT/DEPARTMENT: Defense Aftermarket DIRECTED BY: Field Service Manager
IMPORTANT WORKING RELATIONSHIPS: Customers, Sales & Marketing, Program Management, Engineering, Purchasing, Manufacturing, Customer Service Representatives.
DIRECTS: None
PRIMARY RESPONSIBILITY: Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Lake Shore Systems, Inc. equipment.
MAJOR DUTIES:
Provide exceptional customer service as defined by the customer. Solicit aftermarket opportunities on behalf of Lake Shore Systems, Inc. working closely with Program Managers. Determine root cause of field equipment failures and provide recommended corrective action to prevent reoccurrence.
Coordinate actions required by other functional departments listed above to complete field warranty and service work in a timely manner.
Perform most practical and economical rework and repairs to customers satisfaction. Perform field warranty and field service installation, repair, and start-up at customer site. Assure the validity of customer warranty claims and determine responsibility. Provide electronic condition found reports and field reports, which serve as objective evidence of customer satisfaction.
Travel as required. Other duties as assigned. EXPERIENCE PREFERRED/SPECIAL NOTES: - 5 years hands on experience in mechanical, electrical and hydraulic systems.
- Good communication skills and willingness to travel a must.
PHYSICAL REQUIREMENTS : Lift and/or move up to 50 pounds.
Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
We comply with Department of Labor Wage and Hour Division.