Job Details
**Guest Relations Host (Calistoga, CA)**
**Our Company & Our Property**
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
**About Solage, Auberge Resorts Collection**
Solage, Auberge Resorts Collection, redefines fun in the heart of California wine country with 89 design-focused and environmentally conscious studios, each featuring complimentary cruiser bicycles for guests use and a 130-foot landmark swimming pool. A local favorite and destination for foodies, the resort is home to acclaimed signature restaurant Solbar, which offers a living menu that has no borders and is guided by the seasons. The award-winning Spa Solage offers 20,000 square feet of health and wellness with 14 treatment rooms, Bathhouse, state-of-the-art gym and a Yoga & Movement Studio with complimentary daily fitness classes.
**Role Summary**
Assisting guests prior, during and post arrival to ensure they have a memorable stay. Providing an array of services including dining reservation, winery bookings, transportation arrangements, local information,etc. While also operating the guest reception/front desk area with accurate and calm efficiency.
**Core Responsibilities**
The ideal candidate will create a genuine, informative, and personalized guest experience while maintaining complete knowledge of property and other information including the following:
- All resort facilities/services offered and hours of operation
- All studio types, layout, attributes and locations
- All studio rates, special packages and promotions
- Daily stats, including availability (arrivals and departures)
- General info, descriptions and directions for local services, restaurants, wineries and points of interests
- Assist in guest reception to ensure a smooth and seamless operation from guest arrival to departure
- Assist and ensure effective guest challenge resolution - Ensure follow-through and exceed guests expectations when possible
- Ensure all billing and financial transactions are accurately and efficiently executed
- Ensure that all guests receive personal, individual and professional treatment
**Required Qualifications**
- Knowledge of Word, Excel, Powerpoint, Google Docs
- Cash handling experience
- Ability to work flexible schedule, to include weekend and evenings as needed for the benefit of departmental coverage
- Ability to clearly communicate with guests, team members and management
- Minimum one to two years in same or similar position in a hotel/resort environment, luxury preferred
- Excellent spoken and written English knowledge
- Ability to focus attention to details
- Ability to prioritize, organize and follow through
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich peoples lives.
If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.
*Solage is an Equal Opportunity Employer, M/F/D/V. Solage provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*
Department: Front Office
This is a non-management position
This is a hourly positions position