Job Details
GENERAL FUNCTION
Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.
MAJOR DUTIES AND RESPONSIBILITIES
- Entry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the support departments.
- Follows established procedures and management policies to provide good system control and backup files to safeguard financial information.
- Maintains sufficient records for good audit trail of all transactions handled by the department.
- Meets reporting deadlines as directed.
- Performs job functions in a variety of functional areas, including but not limited to:
- Edits, corrects, and processes transactions to customer accounts - processes research and adjustments.
- Captures, indexes and manages customer documentation in centralized system- processes outgoing mail.
- Verifies and balances bank accounts, monitors and clears exceptions, processes for bank debit and credit card program, processes escrow payouts.
- Balances all teller related activities- processes incoming mail- processes returned mail- processes credit verifications.
- Monitors and maintains ACH origination for bank customers.
- Loads and verifies data into the core system for deposits and loan.
- Monitors and reports account activity as required by regulations, processes card disputes.
- Resolves posting exceptions and processes returns.
- Updates transactions to customer accounts, processes customer statements and notices.
ADDITIONAL RESPONSIBILITIES:
- Maintains accurate department records.
- Assists in research on an as needed basis.
- Knowledgeable of bank trancodes, account types, and class code and their usage for all applications.
- Knowledgeable of all bank products and services.
- Performs any other duties needed in the maintenance of the department or any other department as directed by management.
- Assists other departments as needed.
- All other tasks as assigned by supervisor.
JOB QUALIFICATIONS
- High school graduate or equivalent.
- One year of operational experience, customer service experience or equivalent.
- Must be able to set priorities and demonstrate excellent organizational skills.
- Good communication skills, both verbal and written.
- Ability to interact well with all bank personnel.
- Ability to perform repetitive tasks and to operate well within time restraints.
- Demonstrated ability in working with computers.
- Must be able to follow specific instructions.
- Must have good motor skills, continuous movement of hands.
- Ability to perform repetitive tasks.
- Ability to sit for extended periods of time.
- Demonstrates proficiency and commitment to excellence in performance of duties.
- Knowledgeable of regulations governing transactions in relation to deposit and loan accounts
- Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.
STANDARDS OF PERFORMANCE
- Provides courteous and professional service to all customers and co-workers.
- Reports to work in a timely manner.
- Completes work accurately and efficiently.
- Maintains positive work-environment with co-workers and customers.
- Requires ability to work well with others.
- Conducts customer relations in a manner that will enhance the overall marketing effort of the bank.
- Follows all company policies and procedures.
- Procedures are clearly defined and errors easily avoided by following those procedures.
- Progresses toward proficiency developed through training and supervision.
- Maintains efficiency standards and goals set by the supervisor.
RISK FACTORS
- Loss of funds risk factors are nominal but improper handling of statement could result in customer dissatisfaction and monetary losses to the bank.
- Monetary loss due to missed deadline and incorrect data entered into the system is also a possibility.
EQUIPMENT INVOLVED:
- Computer
- Typewriter
- Calculator
- Telephone
- Copier
- Encoding machine
Other business related equipment on bank premises.