Job Details
** Infrastructure Support Specialist**
** General information**
Office (s) Austin, TX, Carlsbad, CA, Dublin, CA, Minneapolis, MN Date Published Wednesday, March 2, 2022 Country United States Job ID 19903 Function Global Support ** Description & Requirements**
Infrastructure Support Specialist
Were here for the hard-working businesses that keep the world turning. Theyre the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers ambitions, whether to grow and transform, or simply become more productive and effective. Thats what makes us the essential partners for the worlds most essential businesses.
**About the Role:**
Responsible for overseeing the on-site installation, servicing, and repair of equipment/systems including evaluation of existing installations for operational efficiencies and potential business risks. Functions as a company liaison with customers on administrative and technical matters for assigned projects. Identifies, positions, sells, and delivers consulting services for networking and security related topics. Responsible for billing of both T&M and consulting services.
**What Youll Do:**
* Provides quality telephone support with a high degree of customer service, product expertise and timeliness
* Troubleshoots, diagnoses, and oversees repairs of defective equipment and software
* Performs selected software troubleshooting and repair
* Establishes and maintains effective customer relations
* Resolves issues with maintenance agreements, and presents service offerings
* Maintains current knowledge of relevant product offerings and product support procedures in order to provide accurate solutions to customers
* Documents customer problems/issues as well as troubleshooting steps and resolutions
* Elevates unresolved problems or issues within prescribed timeframes
* Be able to attain a monthly revenue quota
* Sell and provide consulting services on a regular basis
* Sell/upgrade and install products for the existing customer base
**What You Need to Succeed:**
* 2+ years applicable experience
* Requires the ability to troubleshoot and configure various Hardware and Software including but not limited to: Servers, PCs, Scanners, Printers, RF and POS equipment, Windows OS, and Linux.
* Customer experience skills
* Requires good oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company
* Experience in a support environment with high call volumes desired
* Industry knowledge/experience
*Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.*
*#LI-MB1*
*#LI-REMOTE*
Share this job:
****