Job Details
**Description**
****Customer Service Representative****
**A little bit about Empire Solar**Empire Solar Group is setting a new standard in the exciting and rapidly expanding Solar Industry. Built on the idea that the world is a better place when people are empowered to create the lives they want, Empire makes sure empowerment is at the heart of everything we do. Led by our co-founders, Abby Buchmiller (CEO), Amanda Roseburg (CFO), and Steve Buchmiller (COO), we are challenging the norm and raising the bar through unparalleled customer service and creation of a unique, empowering environment for our people. Empire provides solar energy system installation for use in residential and commercial applications throughout the U.S. with the vision of bringing renewable, reliable, clean energy to all. As people continue to realize the vast benefits of solar (for the planet and their bank account), the demand for our services is growing rapidly and we are expanding our team to meet that demand!
**What its like to work at ESG**At Empire, we want to empower our people to grow, achieve their goals and make a positive impact in the world. We believe in internal mobility and growth and make it a point to offer opportunities for our employees to problem-solve and take on projects they are passionate about. In addition, we offer a fun and flexible work environment, coffee bar, yoga Fridays, and much more! We know the work of empowering others starts with empowering our employees.
**What you will do**As a **Customer Service Representative**, you will serve as an advocate for our customers, functioning as a liaison between them and our internal teams (e.g., Project Management, Installation, Design, etc.). When taking calls from our customers, you will do everything in your power to provide a thoughtful, desirable solution while treating them with respect and creating a world-class experience. You will ensure that needs and/or requirements considered critical to the success of our customers are communicated clearly and quickly and managed efficiently. You are essentially the face of Empire Solar, as you are the main resource and contact for our customer base!
Your main responsibilities will include:
* Taking all incoming calls and transferring them to the appropriate departments/individuals
* Providing solutions to customer questions quickly, asking for help from your team/coworkers when necessary
* Scheduling technicians to troubleshoot solar systems for current customers
* Problem-solving for customers and for your team
* Communicating clearly and effectively, explaining technological and business concepts in an understandable, concise way
**Schedule**
Monday through Saturday, 11AM-7PM
Sundays off
1 weekday (Monday-Friday) off (work with manager to choose)
**A little bit about you**You are in search of a company that prioritizes the employee experience, offering ample career opportunities and upward mobility. You are able to build and maintain relationships with various teams and individuals. Your previous experience in customer service has allowed you to hone your communication and people skills, and you are excited to share your knowledge and build out a new customer care team! While you may not have previous solar experience, you are interested in becoming a part of a growing industry that will play a vital role in the future of energy and power.
You also:
* Have two (2) years of customer service experience (call center experience is great)
* Are extremely organized and have strong attention to detail
* Have outstanding phone etiquette
* Are willing to work in the fray while helping to build out a new team
* Are interested in the solar industry (previous solar experience is a plus!)
****What were offering****
* W2 full-time position
* Competitive PTO and holiday schedule
* 401k with company matching
* Defined, merit-based career path
* Medical, dental, vision and life insurance
* Flexible, fun work environment
* Autonomy and growth
* An open-minded environment that encourages innovation
*Empire Solar Group is an equal employment opportunity to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location that we facilitate. Empire Solar Group is a proud promoter of employment opportunities to our Military and Veterans.*