Job Details
Position: Bilingual Residential Assistant/House Manager (Evenings)
Department: Latinas y Nios
Reports To: Residential Operations Manager
Agency: Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston. Our mission is to help men, women and children overcome homelessness and health disparities; recover from addiction, mental illness, and chronic disease; gain the skills they need to be self-sufficient, contributing members of society; and to repair and strengthen families torn apart by trauma and abuse. Casa Esperanza has an operating budget of $5.2 million and more than $9 million in assets.
Casa Esperanza, Inc. Mission Statement: To empower individuals and families to recover from addiction, trauma, mental illness and other chronic medical conditions; overcome homelessness; and achieve health and wellness through comprehensive, integrated care.
Position:
Oversees the day-to-day activities at the program and ensure the safety and security of residents at all times. Staffs the front desk, answers the phones, manages the daily client schedule, ensures that all client activities are completed, and manages the safety and security requirements for the house. Responsible for completing regular rounds, facilitating groups, and other administrative duties as assigned. Provides crisis intervention and medication monitoring. Must have computer/data entry skills. Must be English/Spanish bilingual.
Responsibilities:
- Must be familiar with the structure and activities that occur during each shift
- Implements all safety and security requirements for the house including fire drills, evacuation procedures, alarm and camera monitoring.
- Reports all safety and security concerns to appropriate authorities and staff.
1) Residential Operations Manager
2) Senior Clinical Staff on Site
3) Clinical Director
4) Deputy Director5) 911 / Best Team Emergency Services
- Responsible for crisis intervention, counseling, and groups as needed
- Must participate in all mandatory safety and security trainings
- Must participate in regularly scheduled Program and All Agency meetings
- Coordinates all scheduled client activities and refers clients to appropriate staff for support.
- Monitors the front door and answers the front desk phone
- Ensures that all windows and doors are secure, alarms are set.
- Ensures that all items that are potentially dangerous are secured in a locked location, i.e. knives, curling irons, irons, razors, etc.
- Monitors all use of client medications including over-the-counter medications
- Makes client medications available at prescribed intervals
- Observes and records that all medication has been taken in the medication log
- Secures all client personal property in the designated secure location and completes property log
- Conducts walkthroughs every two hours and complete H.M. checklist and logs as required
- Ensure all clients, visitors and staff sign in and out
Qualifications:
- Strong verbal/written skills
- Ability to work independently
- Ability to work as member of a treatment team
- English/Spanish Bilingual required
- Bicultural preferred
- Strong communication skills
- Ability to communicate with clients, vendors, and external providers in a professional manner
- Ability to handle multiple tasks
- Ability to understand and manage moral/ethical boundaries with clients/staff
- Strong interpersonal skills
- Ability to meet the physical requirements of the position (see attached)
Ability to meet the training requirements of the position
Experience:
- Minimum (2) years' experience as a House Manager in a residential program
- Experience working at a front desk area preferred
- Minimum (2) years in recovery if applicable
Education/Training required:
- High School Diploma or GED
- Knowledge of addiction recovery process, or willingness to acquire within first six months of employment
- Counseling and Substance Abuse training
- CPR/First Aid Certification
- Overdose Prevention/Narcan
- Valid Driver's License