Desktop Support Specialist - Robert Half

Key Responsibilities:

User Support: Provide timely and effective support to end-users for hardware, software, and network-related issues. Respond to help desk tickets, emails, and phone calls.
Troubleshooting: Diagnose and resolve technical issues with desktops, laptops, printers, mobile devices, and other peripherals.
Installation & Configuration: Install, configure, and upgrade operating systems, software applications, and hardware components.
Maintenance: Perform regular maintenance tasks, including software updates, virus scans, and system backups.
Documentation: Maintain accurate records of issues, resolutions, and procedures in the help desk ticketing system. Create and update technical documentation for end-users.
Training: Provide training and support to end-users on best practices and how to use new hardware and software.
Asset Management: Manage inventory of IT assets, including hardware and software licenses.
Collaboration: Work closely with other IT team members to address complex issues and implement new solutions.

Qualifications:

Education: Associate degree in Computer Science, Information Technology, or a related field. Bachelor s degree preferred.
Experience: Minimum of 3 years of experience in desktop support or a similar role.
Technical Skills:
Proficiency in Windows and macOS operating systems.
Familiarity with Microsoft Office Suite and common business software applications.
Knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
Experience with Active Directory, Group Policy, and remote desktop tools.
Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications are a plus.
Soft Skills:
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-focused attitude with a commitment to delivering high-quality support.

Robert Half

06/01/2024

All cities,AR