Job Details
** Customer Care Center Supervisor - Work from home in UT, TX, ID or NV**
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New We are now accepting applications for a **Customer Care Center Supervisor** located at any Customer Care Center location; Work from home in UT sites, Houston,TX, Henderson, NV, or Idaho Falls or Twin Falls, ID.
The ideal candidate for this role will have the skills and the experience necessary to fulfill the following responsibilities and qualifications:
* Be responsible for the day to day supervision of call center agents that receive incoming calls and provide customer service. Plans, directs, supervises and evaluates work flow.
* Coordinates work activities to impact and achieve the call service levels expectations to meet operational requirements.
* Recognize and recommend operational improvements.
* Be responsible to assist agents troubleshoot and resolve issues.
* Monitor performance of staff members according to established monitoring standards.
* Be responsible for the development and training of agents.
* Write and conduct performance reviews.
* Interview and hire new employees.
* Provide input to determine and allocate the department budget and resources.
* Perform other duties as assigned.
Qualifications:
* Requires a college degree in business, administration or related field and some call center, bank operations or other directly related working experience.
* A combination of education and experience may meet qualifications.
* Supervisory experience required.
* Knowledge of call centers, bank operations and customer service processes, and procedures.
* Capability to do the work of the group.
* Ability to set and maintain high quality work standards and goals.
* Solid leadership skills and ability to build team cohesiveness.
* Must be able to deal effectively with people, both internal and external clients.
* Strong time management, organizational, problem resolution and communication skills.
* Proficiency in Microsoft Word, Excel, Access, Windows/DOS, screen navigation.
* Supervisory skills required.