Job Details
About the Job:
We are seeking an experienced Senior IT Support Engineer with the drive and determination to help support our expanding MSP client base and who is looking for a growth opportunity.
As a Senior IT Support Engineer you will have the opportunity to show off your skills as a trusted technical resource, and a polished communicator who shows excellent judgment in multitasking and prioritization, with the grit to resolve advanced server, computer, application, network, and security challenges.
The Senior IT Support Engineer will participate in resolving daily high-level tickets, and serve as an escalation point and be on point for technical projects. The MSP System Engineer must be well versed with Windows Server, VMware or Hyper-V, Azure and Azure government, Microsoft365 GCC and GCC High, and Google Workspace. A working knowledge of compliance with NIST 800-171 and CMMC is desired.
This is a hybrid position open to applicants within the Baltimore/DC/Northern Virginia metro area.
You Might Be a Strong Fit If You Have These Qualifications:
- Bachelor s degree in an IT-related field
- 5+ years of IT support experience OR 7+ years of IT support and operations
- Current certifications and training: Network+ , A+ , Security+, Microsoft, Google, AWS,
- Over 5 years of hands-on experience in the implementation and support of Azure and Active Directory workstation environments, along with extensive expertise in managing the Microsoft 365 and Google product suites.
- Proven track record of in effectively managing Microsoft OS and software applications, covering deployment, patching, and monitoring of endpoint services.
- Experience with NIST frameworks like 800-171, 800-53, and CSF
- Excellent knowledge of the principles, methods, and techniques used in troubleshooting and support as well as servers, desktops, laptops, printers, peripherals, and network management software this includes TCP/IP 4 routing /firewall/vlan abilities
- Extensive experience working and understanding working with VMware and/or Hyper-V
- P2V and V2V migrations experience
- Ticketing and RMM experience (ConnectWise, Kaseya, ITGlue, Datto, etc.)
- Considerable skills in the design and implementation of secure networked computer systems and storage, and disaster recovery procedures
- Is positive, well-spoken, outgoing, organized, detailed-oriented, dependable and has excellent time management skills
- Has the drive and commitment to meet professional goals by attaining certifications and advanced training- we will pay for it!
- The MUST have? The knack for technology and a love for it (into gaming? Linux? Breaking things? Any good hacking security stories? Know that Kali is not a state? Arp is not the sound a dog makes when you step on its tail? Shodonis not a Japanese warrior?)
Bonus Points For These:
- CISSP, CCSP, CGRC certs
- Amazon AWS Solutions Architect, SysOps Administrator
- Apple Certified System Administrator
- Google and Google Federal support experience
- Microsoft 365 Certifications
In this Role You Will:
- Provide technical solutions and support to technical requests from client partners in a help desk and on-site environment
- Configure and manage firewalls, switches, W.A.P.s, VPNs, and other network appliances
- Serve as a member of the Project Team by providing hands-on technical support for complex projects
- Travel to local customer sites to provide scheduled network maintenance, address outstanding concerns, and aid with project implementations and consulting when appropriate.
- Configure servers and other critical components in Azure
- Provide Microsoft365 administration with domain synchronization and migrations from G-suite and Exchange or other providers
- Implement network software and hardware upgrades
- Improve efficiencies by documenting and standardizing support processes while capturing and developing best practices
- Review security reports and metrics
- Mentor junior techs
- Participate in on-call rotation
Other Qualifications:
Must be a US citizen
Employment is contingent upon completing a background check, three professional references, and a drug test. Compensation is based on experience. Skills testing may be required during the interview process. Lifting equipment weighing 25 lbs may be required.
Why Work Here?
Well, for one, we care about you as a professional and a person. You will join a team of driven, compassionate, friendly experts and visionary leaders who enjoy a challenge. Are you driven to do better every day? Same. We have your back by offering:
- Competitive salary
- Medical, dental, and vision insurance, with HSA Health Insurance option
- Reimbursement for training and pursuit of advanced certifications.
- Company match on voluntary pretax salary contributions
- 12 paid holidays
- 15 days of Paid Time Off (PTO)
- 100% paid group life insurance
- 100% company-paid short-term disability
- 100% company-paid long-term disability
- Free-to-you on-campus gym
About MNS Group:
MNS Group is a cybersecurity-focused IT Partner providing MSP, MSSP, and Compliance Services. Our security guidance and deep federal experience help government contractors solve critical network security and compliance issues to win contracts and secure our nation.