Job Details
**Senior Analytics Consultant - Customer Experience**
Location: Charlotte, North Carolina, Chicago, Illinois, Minneapolis, Minnesota **Job ID** R-138284 At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do.
We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
**About this role:**
Wells Fargo is seeking a Senior Analytics Consultant to support Customer Experience Reporting & Insights in Consumer Data & Engagement Platforms part of Consumer & Small Business Banking . Learn more about the career areas and lines of business at wellsfargojobs.com .
**In this role, you will:**
* Review and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable factors
* Perform complex Customer Experience/Voice of the Customer analysis
* Manage or participate on large cross group projects and mentor less experienced staff
* Collaborate and consult with peers, colleagues, external contractors, and managers to resolve issues and achieve goals
* Review/analyze trends, identify new methodology/data sources, and recommend strategy changes or process enhancements
**Required Qualifications:**
* 4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
* 4+ years of experience with SAS or SQL, or other data management, reporting and query tools
* Ability to gather, analyze, and interpret large datasets
* Knowledge and understanding of data visualization
* Strong analytical skills with ability to turn findings into executable plans to meet business objectives
* Excellent organizational, multi-tasking, and prioritizing skills
* Experience compiling and summarizing information in a compelling way that tells a story which be shared with senior leaders within the organization
* Ability to articulate complex concepts in a clear manner
* BS/BA degree or higher in a quantitative discipline
* Advanced Microsoft Office (Work, Excel, Outlook, and PowerPoint)
* Excellent verbal, written and interpersonal communication skills
* Ability to develop partnerships and collaborate with other business and functional areas
**Job Expectations:**
* Ability to work additional hours as needed
* Candidate must reside within commutable distance to posted work locations
**Locations:**
* 10 S. Wacker Drive, Chicago, IL
* 8505 IBM Drive, Charlotte, NC
* 600 S 4th St, Minneapolis, MN
Team members in this role with analyze a wide variety of data and voice-of-the-customer feedback to provide insights to different stakeholders across the enterprise. Successful members will be able to use strategic thinking and critical reasoning to understand stakeholders learning objectives, apply different data manipulation and data analytics techniques to produce useful/actionable insights, and package those insights into compelling/executive-ready deliverables (e.g. presentations, dashboards).
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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