Job Details
***TYSONS GALLERIA***
POSITION SUMMARY STATEMENT
The Wardrobe Specialist-Keyholder is responsible for contributing to the store sales by providing The St. John Experience level of service to all internal and external clients, building rapport with clients, clienteling, supporting the management team and representing St. John.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Consistently demonstrates Relationship Selling Skills to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management
Demonstrates the Relationship Selling Skills from the 5 Star Service program to actively develop new clients and further develop existing client relationships
Demonstrates behavior that reflect the Guiding Principles
Maintains client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends
Promotes and supports the St. John customer loyalty programs
Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
Understands and performs all POS functions accurately, professionally and within Company guidelines
Has a strong knowledge of the alteration process and fitting a client for alterations
Assists in merchandising and maintaining the appearance of the store according to St. John standards
Maintain store, lunchroom, stockroom and bathroom to Company standards
Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies
Actively contributes to non-selling activities and loss prevention initiatives
Demonstrates high level of quality in work, attendance and appearance
Actively participates in Monthly Touch Bases and follow-ups
Attend all required Store Meetings
Maintains standards of cleanliness and organization
Adheres to all Company Policies & Procedures
Adhere to Timekeeping procedures
Adhere to local, state and federal laws
ADDITIONAL RESPONSIBILITIES:
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Additional responsibilities assigned by supervisor related to your position/department
Ability to work varied hours, nights, days and weekends to support the business needs.
MINIMUM QUALIFICATIONS:
Competencies:
Adaptability
Client Focus
Communication
Decision Making
Embraces Change
Honesty and Integrity
Initiative
Innovation
Leadership
Motivator
Optimistic
Professionalism
Results Orientated
Solutions Orientated
Teamwork
Time Management
Thoroughness
EDUCATION/EXPERIENCE:
2-3 years sales experience in a luxury brand retail store
Understands the luxury client
Loyal client base or experience with clienteling
Worked in a clienteling environment and has built a loyal client base
Ability to work varied hours: nights, days and weekends to support the business needs