Job Details
**Title:** Customer Service Representative I
**Location:** The Royal Group Addison, IL **Role Overview**
**TRG Addison,** a subsidiary of Schwarz Partners is currently seeking a **Customer Service Representative and brown box extraordinaire** to support our Addison, IL facility. As a Customer Service Representative you will take and process customer orders, address all customer inquiries and complaints, and work with/assist designers, the sales team, and production team as well.
**The Royal Groups** mission is to provide value-added solutions to the most demanding customers.
**Essential Job Functions:**
* Take customer orders either directly from customers or sales representatives.
* Place orders on a timely basis for purchases of materials and supplies to be used in production.
* Process billing.
* Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
* Maintain customer files.
* Process new items and purchase orders.
* Coordinate accounting credits.
* Record and distribute customer order changes.
* Fax confirmations to customers.
* Assist sales personnel as appropriate and assist in generating supplemental sales.
* Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed.
* Analyze monthly usages and re-stocking per customer.
* Complies with company policies and procedures.
* Additional duties as assigned by management.
**Required Education & Experience:**
* 2+ years of related customer service experience.
* High school diploma or GED.
* 3+ years experience working in a manufacturing environment with customer service preferred.
* HRMS computer data-entry experience preferred.
* 2+ years experience in the corrugated box industry preferred.
**Required Skills & Abilities:**
* Excellent communication skills.
* Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
* Ability to write routine reports and correspondence.
* Ability to add, subtract, multiply, divide in all units of measure.
* Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
* Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!
**Apply Now**