Job Details
Title: Desktop Support Technician Classification: ExemptDepartment: Technology Status: Full-Time, 12 MonthSchool Day: 7:45am - 4:00pm Reports to: Director of Technology
School DescriptionFounded in Chicago in 1876, Sacred Heart Schools at Sheridan Road (Hardey Preparatory for Boys and Academy ofthe Sacred Heart for Girls) are independent, Catholic, single-sex elementary schools committed to academicexcellence within the context of a Christian, faith-based community. The educational mission is deeply rooted in the200-year tradition of the Society of the Sacred Heart and shared with the Network of Sacred Heart Schools located in30 countries; including 25 schools in the United States and Canada. The essence of this tradition is the totaldevelopment of each child: spiritual, intellectual, social, emotional and physical. Our girls and boys are taught insingle-sex classrooms, but follow a similar curriculum and share in many activities. With a total enrollment ofapproximately 700 students, the Schools are organized into three academic divisions each led by a division head.
Position DescriptionSacred Heart Schools is seeking a Desktop Support Technician to join its team of service-driven professionalscommitted to fully supporting the Schools' mission and goals. The position's initial areas of focus will be workingclosely with the Technology Systems Administrator to support all users. The position's responsibilities will evolve aswarranted by the candidate's performance and the needs of the Schools. The Technician will report directly to theDirector of Technology, while supporting technical stability, integrity, and consistency of the philosophy and Goalsand Criteria of Sacred Heart Schools.
Essential Job Functions:
Manages the Schools 1:1 program, including setup, distribution, collection, and maintenance of devicesAssists Technology System Administrator to maintain and provide backup support for a secure network and infrastructureTroubleshoots and resolves technical end-user computer and peripheral device issuesCoordinates technology purchasesGeneral Duties:
Manage the Schools 1:1 programProvide setup and maintenance of all faculty and student devices through Mobile Device Management toolsOrganize distribution and collection of devices to faculty and students with assistance from the Technology Integration CoachCoordinate the duties of the Technology Integration Coach to provide a responsive technology support and hardware repair systemMaintain inventory control of all the hardware and licensed and supported software and appsCreate and enforce policies pertaining to the 1:1 devices and their useAssist the Technology System AdministratorMaintain a secure Windows server/network environment including file/print/exchange servers, firewall, virus protection, backups, user login accounts, and infrastructurePerform system monitoring, verifying the integrity and availability of all hardware, server resources, systems, key processes, and infrastructureInstall, configure, and troubleshoot network hardware, software, and infrastructure including routers, switches, hubs, servers, cabling, wireless, printers, terminal connectivity, and e-mail systemsMaintain sitemap, documenting network, and domain configurationsEnsure all required file systems and system data are successfully backed up to the appropriate mediaImplement technical technology-related directives, approved plans and hardware and software replacement, redistribution, and upgrade programsPerform onboarding and off-boarding procedures for all employeesProvide technical supportInstall, configure, and troubleshoot end-user technology hardware, software and network connectivity for classrooms, the Library, administrators' offices, staff agencies. and other school facilities in accordance with directives and approved plans and prioritiesProtect the integrity of the student learning experience to the extent it is supported by technology hardware and softwareRespond to end-user requests for technical assistance and repairsProvide one-on-one instruction and answer "how-to" questions on the use of operating system and supported general-use productivity applicationsMaintain inventory control of all the hardware and licensed and supported software and appsSet up and maintain audio/visual equipment used for school eventsCoordinate Technology purchasesWork with vendors to obtain best possible price for technology purchases, including maintenance, support, and device insurance contractsOrganize the purchase/lease of equipmentMaintain an awareness of new technology products, trends, and advancesResponsible for own professional growth and continuing educationReview, evaluate. and recommend technology purchases that are in line with technology budgetFulfill other responsibilities as assigned by the Director of Technology
Qualifications:
A commitment to Sacred Heart's mission and valueDemonstrated ability to think strategically and create vision, while executing effectivelyMinimum of 2 years of experience in the development, installation, and maintenance of information systems, preferably in an education, non-profit, or public-sector environmentA proven track record of providing functional and progressive value to organizations through operational analysis, planning, service excellence, and project integration managementStrong interpersonal skills, collaborative work orientation, and proven performance resultsExcellent communication skills, including the ability to effectively elicit information and convey technology content to technical and non-technical audiences
Preferred Skills:
JAMF Mobile Device Management (MDM) SoftwareApple Deployment Programs (ADP), Volume Purchasing Program (VPP) and Device Enrollment Program (DEP)Google G Suite for EducationMeraki wireless management toolsRADIUS, DHCP, and DNS managementMicrosoft Active Directory and Group PolicyNetwork technologies such as firewalls, switches and wirelessWindows Deployment ServicesMicrosoft Windows desktop and server operating systemsApple Mac OS and iOSRepairing laptop, desktop, and printer hardwareKnowledge of Blackbaud SIS systems a plus
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfullyperform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequentlyrequired to stand, walk, and use hands to handle or feel, and reach with hands and arms.The employee is occasionally required to sit, climb, or balance, stoop, kneel, crouch, or crawl. The employee mustfrequently lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and ability to adjust focus.While performing the duties of this job, the employee works in an environment where the noise level is usuallymoderate and with constant distractions due to constant foot traffic, phones ringing, and people talking.
To ApplyApply directly at the School's website (www.shschicago.org) in the Career Opportunities section, submitting a coverletter and resume.Sacred Heart Schools is an equal opportunity employer and does not discriminate.#J-18808-Ljbffr