Job Details
** Customer Service Representative**
**Job Category****:** Consultant **Requisition Number****:** CUSTO001571 Showing 1 location **Job Details**
**Description**
**Customer Service Representative**
**Location: Jefferson City, MO / Remote**
***Full-time remote positions are available for residents of Missouri**
:
Known for Delighting the Client through performance, innovation and an employee-centric culture, S2Tech is a fast-growing IT consulting company serving clients all over the United States. We are widely recognized as a leading provider of services in support of Medicaid Management Information Systems (MMIS) and related healthcare systems. Feel free to learn more at .
:
* Stable, privately-owned company with a strong reputation for building long-term relationships with clients
* 25 years in business providing specialized IT and Business services to private customers and government programs in over 37 states
* Involved in many long-term projects which offer the opportunity to develop new skills and grow both professionally and personally
* Corporate culture that emphasizes the importance of family and promotes healthy work-life balance
* Offer competitive pay and a range of benefits including:
+ Medical / Dental / Vision Insurance
+ Additional Insurance (Life, Disability, etc.)
+ Paid Time Off (Vacation & Sick Leave)
+ 401(k) retirement savings plan
+ Various training courses to promote continuous learning
* Make a difference in your life by participating in our corporate Wellness Program and have an impact on the lives of others by supporting the Fortune Fund a charity to uplift the less fortunate by providing educational resources to students in India and the United States
**Responsibilities** :
* Get trained in Missouri Medicaid program using latest training technologies
* Apply training to assist participants with questions related to their MO HealthNet claims and benefits in accordance with policies and procedures
* Work in a virtual call center and be responsible for the day-to-day telephone contact with Missouri Medicaid enrollees
* Provide outstanding help and support to those who are in need of Medicaid services
**Qualifications** :
* Previous Customer Service experience preferred
* Strong communication skills. Bilingual candidates are welcomed and encouraged to apply
* Must be able to understand, explain and apply federal and state laws, program policy and procedures
* Must be able to communicate effectively with applicants, recipients, the general public, and other employees
* Possess a positive attitude and exceptional customer service skills
S2Tech is committed to hiring and retaining a diverse workforce. We are an equal opportunity employer making decisions without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
**Skills**
**Education**
**Experience**