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* Customer Service Specialist
**Customer Service Specialist**
**We create a sustainable future through innovative chemistry.**
Infineum is a world leading formulator, manufacturer and marketer of petroleum additives for fuels and lubricants. Infineum additives are in 1 in 3 vehicles worldwide, and are designed to improve fuel efficiency, reduce emissions and enable cleaner transportations. With production facilities worldwide and regional business and technology centers in the UK, US, Singapore and China, there has never been a better time to start a career at Infineum.
**Infineums successes are built on the exceptional talents of our bright and highly skilled colleagues.**
Infineum brings together individuals from different backgrounds, cultures, and thinking styles providing remarkably different talents, perspectives, life and career experiences. We recognize that a diverse talent base creates an environment rich with innovation. Were looking for motivated colleagues to join us where you can participate in relevant and challenging projects and we can offer the right environment for a high-performance career.
**Position Summary:**
The Customer Service Specialist will work in the Global Testing Services Office within the Marketing and Technology business division and reports directly to the TSO supervisor. This group delivers a high-quality customer service to internal Infineum Technology colleagues in all groups and divisions. Technology has responsibility for the development and deployment of new lubricants for our customers the oil majors.
An important part of this lubricant development process is to demonstrate the performance of these technologies in analytical, bench and engine tests prior to deploying in severe field tests. The results are then shared with the engine manufacturers (OEM) and our customers.
The Customer Service Specialist is responsible to advice, organise and interact with Third-party vendors to ensure Technology can get access to testing. You will work closely with both internal Technology colleagues and Third-party labs to ensure all testing activities can be achieved in the required timeline. The variety of work will provide the successful candidate with a great opportunity to develop both technical and non-technical skills. The Global Testing Services team provides an end-to-end service for all testing requirements globally. Knowledge of the lubricant or other scientific industries are beneficial but not a requirement for this role.
If you are an experienced customer services specialist, who strives to give an exceptional customer service to colleagues, and is passionate to learn, grow and develop additional skills and technical knowledge, please apply.
Training will be provided where required.
**Key Outputs:**
Work closely with both internal customers and external parties to plan, secure, and manage test requirements
Communicate proactively and efficiently with customers and service providers, building strong and effective working relationships with both
Maintain oversight of testing capabilities, volume, and availability at each lab
Comply with all Infineum processes and procedures
Verify, resolve, and document payment discrepancies
SAP administration
Maintain all documents/evidence required for internal and external audits
Look for opportunities to innovate and drive greater simplification and efficiencies in the team
Provide cover and support for team members
Any additional responsibilities as assigned
This is an opportunity to work in a fast paced and varied role with different groups and some exposure to technology projects whilst further developing prioritisation, customer service, communication and team working skills.
Development of negotiation and influencing skills
Customer and Third-party vendor relationship management
Business controls awareness
Resource and priority management
SAP transactions
Third-party contract management
**A successful candidate is likely to have:**
Minimum of 3 years customer services experience
Provide customer support through in-person, phone, email, or chat
Excellent time management skills
Excellent interpersonal and active listening skills
Strong working knowledge of Excel and other Microsoft software
Strong self-starter and effective under pressure
Ability to work well in a team
Ability to work calmly under high-stress situations
Able to effectively manage multiple projects with competing priorities
Strong attention to detail
Ability to proactively identify issues, report, and resolve
Flexible work style and approach adapting to the situation and to changing priorities
Ability to work with minimum amount of supervision and use own initiative
Willingness to learn and go the extra mile to ensure customer satisfaction
Previous SAP experience is beneficial but not essential
**What We Offer:**
The opportunity to learn and grow. We believe there is no better way to learn than by doing, so from day one you will have the opportunity to make a real difference and develop the next generation of fuel and lubricant additives that will power transportation of the future.
High levels of project management responsibilities
Opportunity to gain patents for your innovative technologies
Exposure across several key global groups and the opportunity to work with people from around the world, gaining an understanding of a commercial business as a whole
Build a stimulating, long-term career with an inclusive company that values everyone as an individual.
Competitive salary, medical and retirement benefits
Community outreach activities & social clubs Recognition, Inclusiveness & Diversity, Environmental
Onsite medical, caf, gym, fitness classes, sports teams and secure onsite parking
Convenient to NYC, Airport & Public Transportation
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**Closing Date**
28 January 2022
**Location**
New Jersey, USA
**Role Function and Group**
Business Growth & Technology