Job Details
**Job Details**
**Customer Service Representative - (411)**
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Job Title Customer Service Representative Job Description **SUMMARY:** Through participation in the call rotation, maintains and improves Customer relationships, manages order process and shipment tracking, delivers routine Customer quotes and pricing, and escalates calls when appropriate.
**PRIMARY DUTIES AND RESPONSIBILITIES:** To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
* Promptly provide accurate product information, including pricing, availability and lead time to address Customer needs
* Route non-standard or technically complex Customer inquiries to appropriate Customer Service Representative for resolution
* Create quotes and sales orders in primary business system software
* Utilize supplier internet portals to obtain current product information
* Follow up with Customers to provide accurate delivery dates and updated order status
* Understand and follow appropriate work processes.
* Escalate issues to appropriate management or technical level
* Maintain Customer information such as contacts and order preferences
* Other duties may be required
Job Requirements **QUALIFICATIONS:** The requirements listed below are representative of the education, experience, skills and/or abilities required. An individual must meet the minimum requirements as listed in each Qualifications subsection.
**EDUCATION:**
* High school diploma or GED
* Bachelors degree or equivalent amount of education and related experience is preferred
* Bachelors degree in Industrial Distribution is preferred
**EXPERIENCE:**
* One to three years of Customer service experience
* Customer service experience in industrial distribution or a technical field is preferred
**SKILLS & ABILITIES:**
* Effective verbal and written communication skills, including the ability to understand requests and accurately fulfill sales orders
* Basic PC skills in Microsoft Office Suite
* Ability to effectively utilize Internet resources to obtain information
* Basic skill level using distribution or manufacturing software involving sales order entry, inventory availability, purchase order inquiry, scheduled and acknowledged dates, open and converted quotations, and Customer A/R account status; experience with these operations in a Profit 21 environment is preferred
* Demonstrated ability to provide high-quality Customer service in a fast-paced, high call volume environment
* Ability to prioritize tasks with minimal supervision
* Some knowledge of industry-specific products is preferred
**PHYSICAL DEMANDS:** The work is sedentary, requiring extended periods of sitting or standing to perform the work. There may be some infrequent movement from area to area to transport items weighing no more than 15 pounds.
**WORK ENVIRONMENT**: While performing the primary duties of the job, the employee is regularly exposed to general office environment. On occasion, the employee may be required to enter the warehouse environment, where noise and temperature levels vary. Work outside normal business hours is required from time to time.
*This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.*
*Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, citizenship, age, disability, veteran status, or any other status protected by applicable law. Womack Machine Supply is committed to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.*
Job Type Full-time Education High School Location Hoover, AL 35022 US (Primary)
Career Level Entry Level Category Customer Service