Job Details
** Customer Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO02873 Showing 1 location **Job Details**
**Description**
Atkore is forging a future where all Atkore brands, suppliers, employees, customers, partners and communities are building better together a future focused on serving the customer and powering and protecting the world.
Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions to power and protect the world. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, Atkore manufactures electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions. Atkores commitment to quality, delivery and value helps customers realize their vision. Atkore forges relationships and shapes the future with breakthrough results, enhanced technology, and innovative product offerings.
We are currently searching for a Inside Sales and Customer Service Representative to be based out of Atlanta, GA. Reporting to the Regional Sales Manager, this person will be responsible for being the link between customers, Sales, and the Production Department. Primary focus is to provide high quality customer service.
Experience in lean manufacturing or business system based company is a plus.
Additional Responsibilities include, but are not limited to:
* Confer with customers by telephone or in person in order to provide information about products and services, to take orders, and to obtain details of complaints.
* Processing customer orders by coordinating all factors involved in order specifications and delivery dates.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
* And other tasks associated to sales and customer service.
Qualifications include:
* 1-3 years experience in sales preferred
* High School Diploma or GED equivalent
* Excellent written and communications skills
* Computer literate
* Proficiency with Microsoft Office (Word, Excel and Access)
* Ability to squat, bend and lift up to 50 lbs.
* All associates must embrace and foster an environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.
**Our Culture Drives Value**
Atkores culture is created from the disciplined use of the Atkore Business System (ABS), which is a critical part of our mission and a foundational system based on excellence in People, Strategy, and Processes, tied together with Lean Daily Management (LDM) to manage and sustain the business we have today, and Strategy Deployment Process (SDP) to create the business we aspire to become.
Having the right talent in the right roles enables successful ABS execution, improves our customers experience, and delivers breakthrough results. Said another way, thats how we win!
**Great Leaders Drive Value**
Atkore is committed to creating an engaged and aligned workplace that helps drive an accountable and performance-based culture. Our team possesses a willingness to **strive** for breakthrough results, **stays focused** on being standout leaders, and fully **supports** decisions of the Company after robust debate. We consistently **live** the Atkore mission, **learn** our strategic priorities and **link** behaviors to those priorities, all in a way thats consistent with our core values. Together, we build stronger leaders and improve customer satisfaction which positively increases the overall value of the enterprise.
**Atkore Delivers Value to You**
By joining Atkore, you can expect to receive a competitive salary in addition to a comprehensive benefits package including medical, dental, vision, 401(k) with company match, a generous maternity/paternity leave, flexible spending accounts, tuition reimbursement, as well as life, accident and disability insurance. In addition, Atkore offers wellness programs and employee assistance resources to help employees achieve a healthy work-life balance.
Our dedicated employees are recognized for their commitment to our customers and making our company better than it was the day before.
Atkore International is an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.
Atkore International is a diverse company that believes its employees are the foundation for investing in its future, through the understanding that awareness and acceptance of our individual difference enhance inclusion and promote engagement and alignment. Diversity and inclusion are keys to growing our business and providing a work environment that fosters contributions by all employees.
**Join our team and align yourself with an industry leader!**
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