Job Details
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Patient Service Associate welcomes patients to the department; completes continuous rounding on patients and families in the department and waiting area. You will communicate with patients, families, physicians, nursing staff, and clerical staff. You will also ensure basic non-clinical comfort needs of patients and families are met and serves as a liaison between various departments. The ideal future caregiver is someone who: Has customer service experience. Is reliable, resilient, friendly and flexible. Effectively multi-tasks. Demonstrates excellent communication skills.This is an excellent opportunity to discover Cleveland Clinic and make meaningful differences in the lives of others while building a rewarding career. This position also offers the opportunity to advance your career into other customer service roles within Cleveland Clinic. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities: Welcomes patients and families and provides information regarding processes.Assists patients and families according to their needs during the initial arrival pletes continuous rounding on patients and families in the department and the waiting area throughout the municates to nursing staff observations and patient or family municates with families and investigates patient or family concerns.Resolves issues immediately within scope of position and communicates issues outside of scope to nursing staff.Ensures patient safety and comfort at all times. Provides patients and families with comfort items to include: pillows, blankets, and magazines.Serves as a liaison between various departments.Collects data and maintains database of patient issues as directed by Manager.Other duties as assigned.Education: High School Diploma or GED. Associate or Bachelor's degree in Communication, Hospitality, Psychology, Sociology or related field preferred.Certifications: None requiredComplexity of Work:Requires strong interpersonal skills to interact effectively and efficiently with patients, families, and all members of the multi-disciplinary team.Ability to empathize with patients and families undergoing physical, spiritual and emotional stress.Ability to synthesize and process large quantities of information rapidly.Work Experience: Must have a minimum of three years related experience reflecting a high level of conflict resolution in customer relations industry and/or evidence of exceptional customer service in current role for one year.Physical Requirements: Requires full body motion, manual finger dexterity with good eye-hand coordination; involves extensive standing, walking and occasional lifting of items weighing in excess of 50 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.