Job Details
Description
Position Summary
This position is responsible for monitoring customer accounts for overdue payments and follow up on outstanding balances.
Duties and Responsibilities:
- Resolve business submission disconnects with missing application information and erroneous electronic data
- Investigate, reconcile, and balance all assigned accounts
- Proactively make collection calls and prepare delinquent notices
- Work with customers to resolve payment discrepancies and outstanding balances
- Work closely with each marketing team to ensure that client business relationships are efficient and effective from a business receipt and AR perspective
- Make clear and concise notations on accounts to document your work after each telephone or email communication
- Maintain a complete understanding of the company's collections and billing process
- Correspond with customers in writing (email) and via telephone effectively
- Audit incoming payment transactions
- Recognize significant credit risks and when to escalate
- Maintain acceptable AR aging for assigned book of business
- Work with the department manager to evaluate and implement billing and payment automation where possible
- Possess excellent organization and time management skills
Education and Work Experience: - High School Diploma, some college preferred
- 1-3 years accounts receivable and general accounting experience
Knowledge and Skills :To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Knowledge of accounts receivable/collections
- Proficiency with Excel and Outlook
- Must be able to work "hands-on" in a fast-paced, dynamic team-oriented environment
- Excellent verbal and written communication skills and able to collaborate with others across the organization
- Strong analytical and problem solving skills
- Excellent interpersonal skills
- Ability to multi-task, follow up, and meet deadlines
- Strong attention to detail
- Ability to identify discrepancies and take initiative to research variances and correct
Hours Required:- 8:15 am - 4:45 pm (May require overtime to completed assigned tasks)
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.
Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The usual environment is in a business office with a noise level in the work environment that is usually moderate.
This is a non-exempt position.
This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.