Patient Care Representative ( Front Desk)

Job Details

Gladstone Psychiatry and Wellness is seeking a Patient Care Representative for our Columbia location. The ideal candidate for this position will be enthusiastic about patient care, customer service, as well as have the ability to multitask in a fast paced office setting.

Description: The Patient Care Representative primary responsibility is to ensure positive and professional experiences for our patients. Patient Care Representatives engage patients in person, by phone and or email. Patient Care Representatives are responsible for engaging and greeting all patients, updating patient information in the proper systems, collecting payments, and advising patients of outstanding balances.

Essential Duties and Responsibilities

• Ensure front desk operations are open and available on time for patients and providers
• Greet all patients and guest in a courteous and welcoming manner
• Ensure proper verification of insurance and demographic information
• Collect both co-pay and / or self-pay balances
• Collaborate with Clinicians of the practice
• Ensure documentation is entered and maintained in the EMR
• Schedule follow up appointments
• Send out appointment reminders
• Ensure to complete all required workflows daily
• Must collaborate with Call Center and Revenue departments
• Notify patients and Clinicians of service delays
• Must maintain multiple spreadsheets and multiple workflows
• Collect, open and distribute mail and packages
• Other duties as assigned

Knowledge, Skills and Abilities

• Excellent Customer service, verbal and written communication skills.
• Ability to multitask in a high paced environment
• Ability to make decisions
• Working knowledge of Microsoft Suite and related products
• Flexibility
• Knowledge and understanding of the use of Electronic Medical Records systems.

Required Education and Experience

• Highschool diploma, certificate or equivalent.
• Minimum 1 year Medical Office experience is preferred.
• Minimum 1 year face to face Customer service experience
• Medical terminology is preferred but not required
• Proven track record of customer satisfaction
• Mental health / Psychiatric experience is preferred but not required

 Gladstone Psych & Wellness

 05/11/2024

 Columbia,MD