Customer Service Coordinator

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

Whats in it for you:

• Compensation starting at $16.50/hr.


• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match


• Advancement opportunities with structured career paths


• Up to $5,000/year in tuition reimbursement


• Employee referral bonus opportunities


• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes Americas Best Employers (2022)
  

What youll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)


• Document and manage all tasks in our internal systems


• Schedule appointments and help coordinate shipments from pickup to delivery


• Help resolve shipping issues with a high level of professionalism


• Provide excellent customer service to internal and external stakeholders


• Support with billing and payment processing as needed
  

What you need:

• 1+ year customer service experience preferred


• Hall of fame work ethic with a history of excellent attendance


• Strong verbal communication skills face to face and over the phone


• Proficient in Microsoft Office, including Word, Excel, and Outlook


• Ability to take ownership of responsibilities and see tasks through completion
  

Where you'll be: 4241 Olympic Blvd., Suite 100A, Erlanger, KY 41018