Job Details
Job Description
Position Title: Front Desk Agent December 2022
Job Code:
Department: Front Desk
FLSA Status: Non-Exempt
Reports To: Front Desk Manager
Position Summary:
Front Desk Agents are responsible for assisting Owners and guests in an efficient and courteous manner while providing the highest level of customer service and upholding the hospitality ideals of Daily Management, Inc.at all times.
Specific Responsibilities:
- Provides the highest level of customer service by assisting guests and ensuring that any issues or challenges are addressed in a professional and timely manner.
- Processes guest registration and offers additional services that the guest may require during their visit.
- Accommodates guest special requests as appropriate.
- Processes guests check outs and ensures no open balances are present.
- Ensures that all transactions balance at the end of shift as well as cash deposits.
- Posts room charges and collects payments following all cash handling procedures established by Daily Management.
- Maintains contact with Housekeeping to report special needs/requests, late checkouts and early arrivals.
- Reviews Online Travel Agency sites to verify arrivals
- Accepts and creates new reservations as needed.
- Issues/collects vendor and security keys
- Changes status of reservations, i.e. Cancelled, No Show, etc.
- Performs a daily inhouse registration form check (pit check) and identifies discrepancies
- Completes all tasks on the shift checklist
- Keeps front desk area neat and free of safety hazards.
- Maintains operations by following Daily Management policies and procedures
- Maintains customer confidence and protects operations by keeping information confidential
- Adheres to all work rules, procedures and policies established by Daily Management, Inc., including, but not limited to, those contained in the Employee Handbook.
- Performs all other duties as assigned by management.
Position Requirements (Skills/Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must demonstrate a desire to provide the utmost in customer service
- Must have exceptional oral and written communication skills and computer proficiency
- Must be dependable; consistently present and punctual
- Agent must be able to perform basic math and handle cash and/or credit cards
- Must be able to work weekends and holidays
Managerial Responsibilities: This position has no supervisory responsibilities.
Education and/or Experience: High School diploma or equivalent, or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle or feel; reach with hands and arms and stoop, kneel, or crouch.
The associate is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is moderate to loud. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Standards of Appearance: This position is highly visible in all resort areas. Team members must present a clean professional appearance and must adhere to Daily Management, Inc., Standards of Appearance.
Standards of Conduct: The high ethical standards of Daily Management, Inc. must be upheld by all members of the Resort team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and team members and will achieve this goal through responsible action as individuals and as a group.
Note: This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.
I hereby certify that I have reviewed and understand all elements of this position description and will fully comply as a team member of Daily Management, Inc.
Team Member s Name and Signature Date
Manager s Name and Signature Date