Job Details
Title: Hospitality Manager
Location: Portland, OR
Employment Type: Full-Time
Department: Operations
ABOUT MEMOIR RESIDENTIAL
Memoir is a collection of dynamic multifamily residential properties throughout the U.S., combining hospitality and design expertise with flexible leasing options. Memoir Residential creates meaningful places to live within storied neighborhoods. The first community will open in April 2024 in Nashville, followed by Portland, New Orleans, Austin, and Miami.
Memoir cultivates meaningful residential living experiences for creative, curious people who appreciate great design. Amenities include food and beverage programming, entertaining areas, swimming pools, fitness studios, bicycle storage, pet grooming stations, and co-working spaces.
ABOUT THE ROLE
We are looking for a hospitality-oriented and service-minded Hospitality Manager to oversee our F&B and concierge operations in Portland. The Hospitality Manager will launch and activate all aspects of the F&B and concierge program within our multifamily residential community in the Buckman neighborhood. Our goal is to generate exceptional resident satisfaction while delivering strong operating margins. We're looking for someone who is passionate about hospitality operations and can maintain a strong relationship with ownership, vendors, staff, and the community.
WHAT YOU'LL DO
- Lead operational efforts to develop and launch a best-in-class F&B program.
- Assist in ongoing menu development and programming to maximize engagement and sales.
- Monitor inventory levels and order supplies as needed to maintain stock levels.
- Oversee front desk/concierge services offering the highest levels of customer service.
- Stay up to date on market trends to continuously improve services and offerings.
- Train, motivate, and manage a team to deliver exceptional service.
- Plan and execute exclusive events and activities to engage residents and build a sense of community.
- Collaborate with other teams on property to ensure smooth operations.
- Monitor and analyze financial performance and share recommendations for improvement.
- Develop and implement strategies to maximize revenue and minimize costs.
- Create and maintain a positive and welcoming atmosphere for all residents and guests.
WHAT WE'RE LOOKING FOR- 5+ years' experience overseeing F&B operations
- Prior experience with front desk/concierge services
- Ability to manage multiple personnel and meet financial targets
- Knowledgeable of POS technologies (Toast preferred)
- Experience identifying and implementing service best practices
- Must be detail-oriented, process driven, and a problem-solver
- Effective cross-functional communicator
- Must be able to stand, walk, lift, and bend for long periods of time
BENEFITS- Competitive compensation package
- Medical, dental, and vision insurance
- 401(k) plan
- PTO for full-time employees
- Rent discount
- Growth opportunities
Equal Employment OpportunityMemoir Residential is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.