Job Details
Company Overview:
At MidWest Eye Center, we are committed to your total eye care. Our staff provides an innovative and integrated approach, using state-of-the-art technology, combined with the utmost in personal attention and service. Whether its performing Lasik or treating retina conditions or removing cataracts, you can be sure of the quality of vision care provided by our team of skilled, caring professionals. MidWest Eye Center has a complete roster of board-certified Ophthalmologists, Retina Specialists and Optometrists, offering diagnosis along with surgical and non-surgical treatment for eye diseases MidWest Eye Centers Cincinnati, Ohio and Northern Kentucky locations are easily accessible from the surrounding Tri-state area.
Position Summary:
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center. The Front Office Associate may answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
Responsibilities:
Front desk duties include:
- Answering phones
- Checking patients in
- Collecting payments
- Scanning in documents
- Making changes within the system (updating PT demographic information)
- Greeting visitors/reps
- Covering lunches
- Day to day administrative tasks
- Complete packets
- Labeling charts
- Assist in checking out and discharge
Qualifications:
Education:
High School Diploma or Equivalent Certificate
Required Skills:
Minimum 2 years of experience in a medical office/health care setting
Minimum 2 years of health care insurance experience
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
The ability to learn quickly, retain training, problem solve and think independently
Preferred Skills:
Understanding of medical terminology
Company Benefits:
We offer a competitive benefits package to our employees:
401k w/ Match
Generous PTO Package
7.5 Paid Holidays
Flexible Scheduling
Employee Discounts and Perks
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
NO NIGHTS, NO WEEKENDS.