Job Details
This position will be responsible for frontline dealer collections activity and client account service within an assigned region and/or segment of dealer business. In this role, the individual will be responsible for business unit support, client service via phone, outbound collection contacts (phone/email), bad debt recommendation, AR meeting participation, assistance in account status changes within established role authority along with escalating issues when appropriate. This role is a part of the Revenue Operations Center of Excellence Dealer AR team and will report to the Accounts Receivable Supervisor.
Job Responsibilities:
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- Answering and resolving incoming client payment and credit & collection inquiries as part of the regional PureCloud phone queue team.
- Support for business units within a designated region.
- Outbound client collection calls/contacts in pursuit of aged vehicle and services AR.
- Follow up with Clients on outstanding invoices that are deemed aged and fall outside of standard payment terms.
- Participation in location credit meetings and reporting process (stand in for Sr Spec/Sup. when necessary)
- Team metric activity
- Address internal client requests and inquiries on dealer accounts (sales, etc.)
- Work closely with Accounts Receivable Supervisor on special assignments / projects as required.
Qualifications:Education: High School Diploma required Experience: -
- 2+ years' experience and understanding of auction industry and/or accounts receivable
- Experience working with internal and external customers to resolve issues
- Oracle Accounts Receivable strongly preferred
Competencies/ skills: -
- Excellent interpersonal and customer service skills
- Strong written and verbal communication
- Excellent organizational, problem solving and analytical skills
- Proficient in PC Skills, including the use of Microsoft Office Suites and Oracle 11 or 12