Job Details
Marsh & McLennan Agency MMA Northeast (NJ) Process Analyst The Process Analyst is a subject matter expert who serves as a consultant, educator and facilitator in the areas of agency technology, implementation and workflow development. In this role you will drive the continuous improvement activities for MMA-NE across all business units, with an emphasis on Business Insurance Property & Casualty. In addition, you will work with business leaders to identify, plan and implement key initiatives designed to enhance quality, increase productivity and improve service levels by leveraging the right technology and standardizing processes across all offices, resulting in significant business improvement and client satisfaction. This role reports directly to the Chief Operating Officer. Interested? Keep reading. Your goals. Your ambitions. Your definition of success. At MMA, we believe nothing should stand in your way of making these a reality. As an MMA colleague, you ll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement. As a part of Marsh McLennan (NYSE: MMC), the world s leading professional services firm in risk, strategy, and people, MMA colleagues are part of a network of resources and expertise that sets our organization apart from the competition. We will count on you to: Partner with other key personnel to develop and lead the onboarding process for new hires within Business Insurance, including but not limited to enhancing technology solutions and work flows and streamlining new hire processing. Assist with the ongoing evaluation of technology tools and rollouts and identify ways to increase utilization. Meet regularly with Business Insurance leaders to identify opportunities for training as well as process and workflow optimization Lead LEAN improvement initiatives, either with colleagues or alone, that consistently enhance MMA-NE service delivery. Demonstrated ability to implement agreed projects in an Agile methodology. Assist BI Regional Trainer to oversee and co-ordinate BI technology suite (currently Sagitta/Image Right) and workflow implementation training for all users, including enhancements, upgrades and quality issues. Cultivate a group of mentors in all locations who can help support the systems training function as well as other technology implementations. Participate on various national MMA committees relevant to systems, operations and training Effectively communicates in both oral and written format to internal and external customers. Present information using multiple delivery approaches that is organized, professional, and solution-focused. Promote open, honest, proactive two-way communication among participants and vendors. What we need you to have: High proficiency in collaboration tools, MS Excel & PowerPoint and creating executive presentations Lean Six Sigma Certification and demonstrated experience with continuous improvement and Agile implementations Excellent verbal and written communication skills and an ability to collaborate with all levels of management across all units of the organization. Demonstrated experience managing multiple projects, including creating project plans and managing timelines and resources Strong analytical skills across numbers, process, product and cost-benefit. Strong facilitation capabilities and experience presenting information to diverse groups Flexibility to travel on occasion to client sites. What makes you stand out: 3+ years of Commercial Insurance experience, or 3+ years experience managing process improvement projectsStrong knowledge of technology systems such as Sagitta, ImageRight, Zywave, CSR24, Indio and Microsoft Office Suite preferred MMA encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs. Our organization is no exception. The applicable base salary range for this role is $69,200 to $147,600. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. Job SummaryJob number: R_213461Date posted : 2023-04-26Profession: Strategy & DevelopmentEmployment type: Regular