Job Title: Bilingual Call Center Representative (Spanish)Job Type: Full-time / Part-timeLocation: San Antonio, TX (South Side)Company Overview: AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If you re ready for an exciting career and have excellent computer skills, multitasking abilities, and a commitment to customer satisfaction, we want to hear from you!Position Details:Full-Time Opportunities: Monday to Friday, 8: 00 am to 5: 00 pmPart-Time Opportunity: Monday to Thursday, 8: 30 pm to 2: 30 pmPaid Training: We invest in your success from day one.Temp-to-Hire: After 90 days, there s potential for a permanent position.Responsibilities: As a Call Center Representative, you ll play a crucial role in ensuring exceptional service for our callers. Here are your key responsibilities:1.First Call Resolution: Strive for efficient and effective issue resolution on every call.2.Patient Account Management: Navigate the practice management system to access patient accounts and encounters using various criteria (name, birth date, social security number, account number).3.Appointment Scheduling: Proficiently schedule, reschedule, and cancel appointments based on patient or clinic needs.4.Service Line Expertise: Demonstrate strong scheduling abilities across medical, obstetrics, dental, and behavioral health services.5.Telephone Etiquette: Answer calls professionally, following the provided script and identifying yourself and the clinic.6.Insurance Knowledge: Understand insurance programs, especially Medicaid and CHIP, to assist callers effectively.7.Appointment Reminders: Make proactive reminder calls to patients (if not automated) and follow up as needed.Requirements:1.Fluent in Spanish (written and spoken)2.Computer proficiency3.Excellent multitasking skills4.Commitment to providing outstanding customer service5.Current TB test (assistance available)6.Willingness to adhere to Covid and Flu Immunization requirements.Job Types: Full-time, ContractSalary: From $15.00 per hourExpected hours: 40 per week.Benefits:401(k)Dental insuranceHealth insuranceSchedule:8-hour shiftDay shiftMonday to Friday
AtWork - San Antonio Healthcare
06/06/2024
San Antonio,TX