Job Details
**Customer Support Systems Manager (Zendesk)**
at ClickUp Hybrid or Remote ClickUp is looking for a **Support Systems Manager** to join our **IT** team to lead the Support systems team. As part of our IT team, you will collaborate with key stakeholders from the customer support team to build and maintain new capabilities for the Customer Support organization. * Partner with customer support and support operations team to build a technology roadmap based on the business drivers and goals
* Own all aspects of support systems, including requirements gathering, configuration, testing, and launch
* Analyze the current process and make recommendations for improvement, implement and measure results
* Establish a framework to execute strategic projects and ongoing systems enhancements
ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. ????
**Here's what you'll do:** **Here's what we're looking for:**
* 6+ years of experience building systems and tools for a customer support organization
* Strong project management and business analysis experience
* 2+ years of experience managing a team
* Experience with Zendesk or Salesforce Service Cloud
* Prior experience working for a fast-paced company is highly desirable.
* Bachelor's Degree in Information Technology or related field
* Positive problem solver who loves the challenge of advancing customer service beyond the status quo
* Strong communication skills and experience collaborating across many different operating teams
*ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. Were a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We dont care where youre from, what you look like, or who youre in a relationship withwe hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.*
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