Job Details
Thanks for your interest in The Service Manager position at Cintas. To help you qualify if this is the best fit for you, please watch the attached videos, review the job description, and if it makes sense for you: upload your resume and we will be in touch shortly with next steps. If you have any questions after reviewing just let us know.
Videos (Please watch in order):
Introduction (1 minute)
Cintas Overview & Culture (4 minutes)
Cintas Stock & Financial Performance (3 minutes)
Service Department Leadership Overview (6 Minutes)
Interview Preparation (5 minutes)
The Leaders Lab Podcast:
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FYI: The 7/12/22 episode is with Cintas GM Jake Resser. He talks about his experiences and the culture at Cintas.
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Job Description:
As a Service Manager, you will directly manage a customer-facing Sales Service team. Responsibilities include hiring and managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service.
You'll spend the bulk of your time in the office, Mon-Fri. 7:30 am to 5:00 pm (no nights, weekends or holidays) split between operationally leading a team of anywhere from 8-15 SSR's (Sales Service Representatives) and administrative work including Leadership Strategy meetings, Training, Group Calls, On-Boarding and conducting interviews. There may be a few days spent in the field if needed with your team for goodwill visits.
SSR's are account managers that also provide the delivery of the different products and services to the client base. You will be using your leadership skills, experience along with business & sales acumen to influence and support the SSR team through training and development. You will manage the team with the support of a Service Supervisor. The Service Supervisor will support and lead the team through coaching and spending time on route with each individual SSR. Leading the team will be a collective effort and the Service Supervisor will report directly to the Service Manager.